Sharyn Demers

I currently work in TRAC and as the supervisor for interlibrary loans. My duties include retrieving and fulfilling requests for patrons at our library or one of the 180 libraries that we share books with. My team and I oversee shipping and receiving of these requests, and sorting and alphabetizing of holds once checked in.

We also deliver to Senior Lodges, and I have added a new one to our delivery schedule and hope to add more.

TRAC has taken over checking and cleaning of returned backpacks, kits and musical instruments. I also perform paging duties which my paging class in high school has been a bonus for my library position,

During my years at Airdrie Public Library (also worked there between March 2009-December 2010), not only have I worked in TRAC, I have worked the customer service desk, in technical services, filled in as a programmer, had regular cash duties, had summer shifts as a page and am currently learning the duties as Facility Operations Assistant.

As supervisor, I have done performance evaluations for my staff as well as scheduling. I am a team player and communicate well with other staff and patrons. Over the years I have learned to adapt with all the changes and find ways to streamline within our department. TRAC has become very efficient over the past year, and I am looking forward to moving into the new facility and finding ways for the materials handling department to grow and improve.

I was also on the Health and Safety Committee, and am currently on the Social Committee.

• I worked at Coles Bookstore at the Calgary Airport which at times could be extremely busy, especially when the air force came through.
• Had started my manager in training assignments.
• Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
• Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
• Maintained organized merchandise displays, enhancing product visibility and customer engagement.
• Assisted in inventory management, tracking stock levels, and facilitating timely replenishment of products.
• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Processed payments and returns with accuracy and efficiency.