Sharyar Jackson
Milton,ON
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mobile Ambassador
Indigo Park Canada Inc
Toronto , ON
2024.01 - Current
- Greet, welcome, and assist customers with any questions or inquiries they may have
- Support customers with their use and navigation of the parking facilities and equipment
- Participate in monitoring parking by circulating regularly in company vehicle
- Identify and issue violation tickets to vehicles that are, not limited to, illegally parked and violation of parking or
- Support and communicate directly with the supervisor on all necessary tasks
- Communicate and coordinate with various departments when required for customer assistance and/or parking
- Assisting customers in cases of technical machine errors
Customer Service Representative
TRIBE CONSULTING
2021.01 - 2022.09
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Executive
TOUCHSTONE COMMUNICATIONS
2017.12 - 2020.12
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Achieve 90% of my monthly target assigned by my managers by cold calling.
- Identified new potential markets and developed plans for targeting them.
- Trained junior sales staff on techniques for improving customer service experience.
- Cultivated relationships with existing customers to encourage repeat business.
- Utilized CRM software tools such as Salesforce to manage daily operations.
- Provided technical support during product demonstrations at client sites.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Developed pricing strategies that maximized profits while remaining competitive in the market.
- Managed a team of 5-10 sales representatives by providing guidance on best practices in salesmanship.
- Implemented processes for cross-selling products or services based on customer needs.
Education
Bachelor of Commerce in Accounting & Finance -
Sarhad University of Science and IT
10.2016
Skills
- Collaboration
- Problem Solving
- Negotiation
- Adaptability and Flexibility
- Interpersonal Skills
- Attention to Detail
- Leadership
- Multilingual
Certification
OMVIC Certification
Timeline
Mobile Ambassador
Indigo Park Canada Inc
2024.01 - Current
Customer Service Representative
TRIBE CONSULTING
2021.01 - 2022.09
Sales Executive
TOUCHSTONE COMMUNICATIONS
2017.12 - 2020.12
Bachelor of Commerce in Accounting & Finance -
Sarhad University of Science and IT
OMVIC Certification
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