Summary
Overview
Work History
Education
Skills
Certificationsskillsinterests
Languages
Certification
Timeline
Generic

Sharushan Vallipuram

Toronto,ON

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Concierge

First Service Residential
Markham, Canada
12.2023 - Current
  • Greet guests warmly and assist them with inquiries, reservations, and special requests
  • Maintain accurate records of reservations and guest preferences
  • Communicate effectively with guests, colleagues, and vendors to facilitate guest requests
  • Collaborate with other departments such as housekeeping, maintenance, and front desk to ensure smooth operations
  • Handle emergencies calmly and efficiently, following established protocols
  • Keep records of guest interactions, requests, and feedback for reporting purposes

Security Guard

Elite Residential Concierge
Toronto, Canada
10.2021 - 01.2023
  • Monitor and control access points, ensuring only authorized personnel enter the premises
  • Verify identification, issue visitor passes, and maintain accurate records of visitor information
  • Report any suspicious activities, disturbances, or security breaches to the appropriate authorities
  • Conduct regular patrols of designated areas to deter and detect unauthorized activities
  • Prepare clear and accurate incident reports detailing observations, actions taken, and any relevant information
  • Intervene in conflicts or disruptive situations, using verbal communication skills to de-escalate tensions when possible
  • Enforce safety protocols and regulations, including fire safety, building evacuation procedures, and adherence to company policies

Political Science Research Assistant

York University
Toronto, Canada
09.2017 - 01.2018
  • Conducted extensive research on political and legal topics
  • Assisted in data analysis and preparation of research reports
  • Collaborated with professors and fellow researchers on various projects

Customer Service Representative

FIDO
Montreal, Canada
09.2013 - 07.2016
  • Incoming and Outgoing calls (50-60 calls a day)
  • Providing advice with the most suitable devices and plans
  • Taking ownership of problems by de-escalating any issues and providing alternative advice
  • Training and constantly learning new information

Education

Bachelor of Arts - Political Science

York University
Toronto, ON
01-2024

High School Diploma -

Marymount Academy
Montreal, QC
06-2013

Skills

  • Strategic planning
  • Negotiations
  • Legal Research
  • Analytical Thinking
  • Communication
  • Attention to Detail
  • Teamwork
  • Sales
  • Upselling proficiency
  • Strong Work Ethic

Certificationsskillsinterests

Strategic planning, negotiations, Legal Research, Analytical Thinking, Communication, Attention to Detail, Teamwork, Movie, weightlifting, acting, hiking, traveling, Security Guard Ontario License, CPR First AID, OMVIC in process

Languages

English
Native/ Bilingual
Tamil
Full Professional

Certification

  • OMVIC
  • CPR
  • Security Guard License

Timeline

Concierge

First Service Residential
12.2023 - Current

Security Guard

Elite Residential Concierge
10.2021 - 01.2023

Political Science Research Assistant

York University
09.2017 - 01.2018

Customer Service Representative

FIDO
09.2013 - 07.2016

Bachelor of Arts - Political Science

York University

High School Diploma -

Marymount Academy

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Sharushan Vallipuram