Sharun Tharamangalam Babu
Mitchell,ON
Summary
- Customer-focused Technical Support Representative with experience in providing exceptional customer service and technical support. Proven ability to troubleshoot and resolve software and hardware issues efficiently while maintaining high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Deli Clerk
Sobeys
07.2023 - Current
- Provided exceptional customer service by assisting customers with their deli orders, answering questions, and making product recommendations
- Sliced, weighed, packaged, and labeled deli products, ensuring accuracy and quality
- Maintained clean and organized work areas, adhering to food safety and hygiene standards
- Managed inventory levels, restocked displays, and ensured product availability
- Collaborated with team members to ensure efficient operations and high customer satisfaction.
Transaction Risk Investigator
Amazon
07.2019 - 04.2023
- Investigated and eliminated online ecommerce risks, ensuring the safety and trust of the platform
- Conducted thorough research and evaluation of seller transactions, taking appropriate actions based on established procedures
- Maintained detailed documentation of actions and communicated effectively with internal and external stakeholders
- Achieved high accuracy in decision-making with minimal supervision
- Contacted customer via telephone, email and text
- Met productivity targets and quality standards consistently
- Inventory In charge
Nu Care Marketing India Pvt Ltd
08.2017 - 01.2019
- Oversaw all aspects of inventory management, including stock control, procurement, storage, and distribution
- Maintained accurate inventory records, conducted regular stock counts, and analyzed stock levels
- Implemented measures to optimize inventory turnover and minimize stockouts and excess inventory
- Coordinated with suppliers and vendors to ensure timely delivery and availability of inventory items
- Generated inventory reports and collaborated with other departments to achieve business goals.
Education
Bachelor of Commerce - undefined
Kannur University
Graduate Certificate - Global Business Management
Conestoga College
Graduate Certificate - Global Hospitality Management
Conestoga College
Skills
- Technical Support: Proficient in diagnosing and resolving software and hardware issues
- Customer Service: Strong ability to communicate effectively with customers, ensuring they feel valued and understood
- Multitasking: Capable of handling multiple tasks simultaneously in a fast-paced environment
- Problem-Solving: Excellent analytical skills to identify and resolve complex issues
- Communication: Effective written and verbal communication skills
- Time Management: Ability to manage time efficiently to meet productivity and quality targets
- Case Management: Experience in managing and documenting cases effectively
- Skills
- Multi Tasking Calm
- Friendly Customer Focused
- Innovative Inclusive
- Leadership Compassion
Languages
Timeline
Deli Clerk
Sobeys
07.2023 - Current
Transaction Risk Investigator
Amazon
07.2019 - 04.2023
Nu Care Marketing India Pvt Ltd
08.2017 - 01.2019
Bachelor of Commerce - undefined
Kannur University
Graduate Certificate - Global Business Management
Conestoga College
Graduate Certificate - Global Hospitality Management
Conestoga College
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