Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Équipe Dechêne Kim
2021.02 - Current
Scheduled office meetings and client appointments.
Managed phone and email correspondence and handled incoming and outgoing mail.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed calendars to strategically coordinate meetings, appointments and events.
Created and maintained reports, documents and presentations to assist with administrative support.
Sales Representative for Merchant Services
Groupe HEO Inc.
2020.03 - 2021.03
Served customers and followed outlined steps of service.
Participated in team-building activities to enhance working relationships.
Actively listened to customers, handled concerns quickly.
Exceeded goals
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Customer Service Sales Agent Team Leader
Assistenza International
2018.07 - 2020.07
Computer skilled (familiar with accessing databases).
Roadside assistance customer experience.
Highly skilled working under stressful conditions.
Providing great customer service over the phone.
Sales Associate (part-time)
BIZOU
2017.02 - 2018.07
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Increased sales by offering advice on purchases and promoting additional products.
Cashier and Server
Bagel Bar
2015.04 - 2017.02
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Restocked and organized merchandise in front lanes.
Education
No Degree - Residential Real Estate Agent
Académie De L'entrepreneurship
Montréal, QC
08.2023
DEC - Social Science
Vanier College
Montreal
2019
High School Diploma -
École Secondaire Saint-Maxime
Laval, QC
2016
Skills
Excellent writer and verbal communication skills in both English and French.
Detailed oriented, focused on customer service.
Exceptional ability to critically analyze and solve problems.
Able to follow rules and regulations of a workplace.
Able to respond to customers in a quick respectful, and efficient manner.
Excellent interpersonal and relationship building skills.
Flexible team player who prospers in a faster-paced environment.
Works independently or in a team environment.
Always looking forward for moving up and great opportunities.
Great punctuality.
Timeline
Administrative Assistant
Équipe Dechêne Kim
2021.02 - Current
Sales Representative for Merchant Services
Groupe HEO Inc.
2020.03 - 2021.03
Customer Service Sales Agent Team Leader
Assistenza International
2018.07 - 2020.07
Sales Associate (part-time)
BIZOU
2017.02 - 2018.07
Cashier and Server
Bagel Bar
2015.04 - 2017.02
No Degree - Residential Real Estate Agent
Académie De L'entrepreneurship
DEC - Social Science
Vanier College
High School Diploma -
École Secondaire Saint-Maxime
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