Sharuja Mohanarajah
Laval,QC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Équipe Dechêne Kim
02.2021 - Current
- Scheduled office meetings and client appointments.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed calendars to strategically coordinate meetings, appointments and events.
- Created and maintained reports, documents and presentations to assist with administrative support.
Sales Representative for Merchant Services
Groupe HEO Inc.
03.2020 - 03.2021
- Served customers and followed outlined steps of service.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly.
- Exceeded goals
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Customer Service Sales Agent Team Leader
Assistenza International
07.2018 - 07.2020
- Computer skilled (familiar with accessing databases).
- Roadside assistance customer experience.
- Highly skilled working under stressful conditions.
- Providing great customer service over the phone.
Sales Associate (part-time)
BIZOU
02.2017 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Cashier and Server
Bagel Bar
04.2015 - 02.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Residential Real Estate Agent
Académie De L'entrepreneurship
Montréal, QC08.2023
DEC - Social Science
Vanier College
Montreal2019
High School Diploma -
École Secondaire Saint-Maxime
Laval, QC2016
Skills
- Excellent writer and verbal communication skills in both English and French
- Detailed oriented, focused on customer service
- Exceptional ability to critically analyze and solve problems
- Able to follow rules and regulations of a workplace
- Able to respond to customers in a quick respectful, and efficient manner
- Excellent interpersonal and relationship building skills
- Flexible team player who prospers in a faster-paced environment
- Works independently or in a team environment
- Always looking forward for moving up and great opportunities
- Great punctuality
Timeline
Administrative Assistant
Équipe Dechêne Kim
02.2021 - Current
Sales Representative for Merchant Services
Groupe HEO Inc.
03.2020 - 03.2021
Customer Service Sales Agent Team Leader
Assistenza International
07.2018 - 07.2020
Sales Associate (part-time)
BIZOU
02.2017 - 07.2018
Cashier and Server
Bagel Bar
04.2015 - 02.2017
No Degree - Residential Real Estate Agent
Académie De L'entrepreneurship
DEC - Social Science
Vanier College
High School Diploma -
École Secondaire Saint-Maxime
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