Summary
Overview
Work History
Education
Skills
Certification
Languages
Quote
Timeline
Volunteer
Sharry Ganjoo

Sharry Ganjoo

Summary

Encouraging and analytical problem-solver with 10+ years of experience in team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
2
2
Certificate

Work History

Operations Manager

Stealth Monitoring
12.2021 - 01.2024
  • Develop and implement strategies to improve employee engagement and retention
  • Develop and maintain strong relationships with clients to understand their needs and provide exceptional customer service
  • Develop and implement performance management tools and processes to drive employee productivity and effectiveness
  • Analyze market trends and competitor strategies to identify opportunities for growth and development
  • Identify and address areas of improvement in team processes and workflow to increase efficiency and productivity
  • Identify and implement innovative HR technologies and solutions to streamline and automate HR processes, such as payroll, benefits administration, and talent management
  • Lead cross-functional teams to develop and execute initiatives to drive employee engagement and retention.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Manager

Popeye's Louisiana Kitchen
09.2020 - 11.2021
  • Monitor food preparation and presentation to ensure quality standards are met
  • Develop and implement strategies to improve operational efficiency and increase customer satisfaction in a fast-paced restaurant environment
  • Implement and maintain health and safety procedures to ensure compliance with regulations and create a safe working environment for employees and guests
  • Supervise and train kitchen staff to ensure adherence to food safety and sanitation guidelines
  • Train and mentor employees to ensure consistent quality and exceptional customer service
  • Monitor inventory levels and order supplies as needed to ensure smooth and efficient operations
  • Manage inventory and ordering to ensure availability of ingredients and supplies for smooth restaurant operations.

Supervisor

Knewsales
02.2019 - 09.2020
  • Increased sales by 30% by surpassing revenue targets, securing key client and consistently delivering exceptional customer service
  • Demonstrated expertise in upselling, product knowledge, sales, taking inventory, reconciling cash receipts, or in performing services for customers
  • Conduct regular training sessions for sales team members to improve their product knowledge and sales techniques
  • Identify and implement innovative strategies to motivate and incentivize sales team members, resulting in increased productivity and performance
  • Track and analyze sales data to identify trends and opportunities for improvement
  • Monitor and analyze market trends and competitor activities to identify potential business opportunities and recommend strategies for growth
  • Evaluate team performance and provide constructive feedback to improve individual and overall sales performance
  • Manage and allocate resources effectively to ensure optimal productivity and efficiency of the sales team
  • Develop and implement strategies to enhance employee engagement and satisfaction, ensuring a positive work environment and high levels of motivation among sales team members.

Cabin Crew

Indigo Airlines
10.2014 - 06.2018
  • Ensure the safety of passengers onboard by adhering to all safety procedures and protocols during emergency situations
  • Provide exceptional customer service to passengers by attending to their needs and ensuring their comfort throughout the flight
  • Assist passengers with special needs, such as disabled individuals or unaccompanied minors, to ensure their safety and comfort during the flight
  • Provide pre-flight briefings to passengers on safety procedures and emergency protocols
  • Ensure the cleanliness and hygiene of the aircraft interior, including the cabin, lavatories, and galley, to provide a comfortable and pleasant environment for passengers
  • Demonstrate knowledge of emergency medical procedures and provide first aid assistance to passengers in need
  • Demonstrate excellent teamwork skills by effectively collaborating with other cabin crew members to ensure smooth operations.

Education

Diploma in Global Hospitality Operations Management -

Seneca College
Toronto, ON
05.2020

Diploma in Project Management - undefined

Fanshawe College
London, ON
04.2019

Bachelors Degree in Biology - undefined

University of Northern Philippines
Vigan city, PH
04.2014

Skills

  • Retention improvement
  • Employee engagement
  • Workflow optimization
  • Cross-functional collaboration
  • Performance management
  • Client relationship management
  • Project management
  • Process improvement
  • Sales strategy
  • Data analysis
  • Time management
  • Attention to detail
  • Problem-solving
  • Organizational skills
  • Customer Retention

Certification

SMART SERVE AND FOOD HANDLER

Languages

Tagalog
Hindi
Punjabi

Quote

Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry

Timeline

Operations Manager

Stealth Monitoring
12.2021 - 01.2024

Manager

Popeye's Louisiana Kitchen
09.2020 - 11.2021

Supervisor

Knewsales
02.2019 - 09.2020

Cabin Crew

Indigo Airlines
10.2014 - 06.2018

Diploma in Global Hospitality Operations Management -

Seneca College

Diploma in Project Management - undefined

Fanshawe College

Bachelors Degree in Biology - undefined

University of Northern Philippines

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Sharry Ganjoo