SHARRON FERDINAND
Toronto,ON
Summary
An innovative leader builds positive rapport, inspires trust, and guides teams to achieve personal satisfaction and organizational goals. A strong facilitator, adept at working with diverse groups to achieve shared objectives. Excellent trainer and mentor.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Lead
University of Alberta Hospital
Edmonton, AB
03.2019 - 08.2021
- Directed and supervised team of 44 Social Workers engaged in clinical acute care practice and provided professional and clinical development opportunities. development
- Provided leadership, clinical advice and direction to hospital administration, stakeholders, and allied health teams about clinical issues, planning and service evaluation.
- Lead working groups related to practice/service delivery improvement.
- Maintained records according to program and regulatory college standards.
- Participated in hiring, training and minimized resources and time losses by implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Prepared detailed reports and updates on consumer progress.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Social Work Team Lead
AB Kidney Care- North University of Alberta Hospital
Edmonton, AB
10.2017 - 03.2019
- Lead team of 12 Social Workers, overseeing hiring, training, and professional development opportunities.
- Directed planning, development, delivery, and evaluation of program services.
- Participated in recruitment, interviewing, and training social work applicants and students.
- Developed and facilitated staff development activities for team development and training purposes.
- Provided clinical coaching/mentoring to staff and service partners concerning medical social work.
- Lead activities to support staff understanding and implementation of provincial legislation, professional ethics, and Alberta Health Services policy.
- Delivered advanced level biopsychosocial assessments of patients and families with multidimensional medical problems, complex psychosocial needs, facilitate interventions/ discharge planning.
- Knowledgeable about advanced care planning.
Medical Social Worker
University of Alberta Hospital
Edmonton, AB
04.2012 - 09.2017
- Completed psychosocial assessments on patients to develop patient-centered treatment plans.
- Delivered ad-hoc therapeutic interventions to support mental wellness
- Established and maintained effective communication with interdisciplinary team members to determine dispositions; liaised with community stakeholders to provide continuity of care for patients or families upon discharge.
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services in medical setting.
- Essential system navigator.
Patient Administrative Associate
Sunnybrook Health Sciences Centre
Toronto, ON
05.2001 - 09.2011
- Registered patients for acute medical care in Emergency Department; admit and discharge patients.
- Completed referrals for outpatient services; order laboratory tests and medical supplies; and arrange and disseminate medical documents promptly.
Family Service Worker
Peel Children's Aid Society
Mississauga, ON
09.2006 - 09.2009
- Responded to claims of abuse, neglect or safety concerns to determine child protection involvement.
- Collaborated with multidisciplinary treatment teams and educators to coordinate care and advocate on client’s behalf.
- Conducted monthly home visits to monitor client progress, safety, and appropriateness of placement.
- Completed legal orders in family law system on parents who have put minors at risk.
- Documented data and completed accurate updates to case records.
- Helped clients develop new coping techniques to modify behaviors.
- Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
Education
Master of Social Work -
University At Buffalo
Buffalo, NY05.2011
Bachelor of Social Work -
Ryerson University
04.2006
Bachelor of Arts - Sociology
University At Windsor
04.1999
Skills
- Production monitoring
- Supply Maintenance
- Performance improvement
- Staff education and training
- Workplace safety processes and procedures
- Complaint resolution
Certification
Certified in Basic Life Support, Heart & Stroke Foundation of Canada - Sept 2013- Dec 2021
Research
Research Project, AB Kidney Care North Program, University of Alberta Hospital, Nov 2019 - Aug 2021
- Lead participant in research project examining ways to enhance live donors for kidney transplant recipients.
Affiliations
Member of the Ontario College of Social Workers & Social Service Workers- 08/21- Present
Member of the Alberta College of Social Workers- 04/12-Present
Committees
Committee Member, Methadone Protocols for clinical practice in the Emergency Department - Aug 2020 - Aug 2021
- Generated protocols and clinical procedures to enhance the medical care of people with substance use disorders seeking treatment in the Emergency Department.
Committee Member, Edmonton Zone Social Work Council - Sept 2020 - Aug 2021
- Engaged in the planning and development to meet future health needs in the zone.
Timeline
Team Lead
University of Alberta Hospital
03.2019 - 08.2021
Social Work Team Lead
AB Kidney Care- North University of Alberta Hospital
10.2017 - 03.2019
Medical Social Worker
University of Alberta Hospital
04.2012 - 09.2017
Family Service Worker
Peel Children's Aid Society
09.2006 - 09.2009
Patient Administrative Associate
Sunnybrook Health Sciences Centre
05.2001 - 09.2011
Master of Social Work -
University At Buffalo
Bachelor of Social Work -
Ryerson University
Bachelor of Arts - Sociology
University At Windsor
Certified in Basic Life Support, Heart & Stroke Foundation of Canada - Sept 2013- Dec 2021
Similar Profiles
Alka VasanAlka Vasan
Intern at University of Alberta HospitalIntern at University of Alberta Hospital
Kim CampbellKim Campbell
Site Manager at University of Alberta HospitalSite Manager at University of Alberta Hospital
Kassandra GordonKassandra Gordon
Nursing Student Intern at University of Alberta HospitalNursing Student Intern at University of Alberta Hospital