SHARRON FERDINAND
Toronto,ON
Summary
An innovative leader builds positive rapport, inspires trust, and guides teams to achieve personal satisfaction and organizational goals. A strong facilitator, adept at working with diverse groups to achieve shared objectives. Excellent trainer and mentor.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Lead
University of Alberta Hospital
Edmonton , AB
2019.03 - 2021.08
- Directed and supervised team of 44 Social Workers engaged in clinical acute care practice and provided professional and clinical development opportunities. development
- Provided leadership, clinical advice and direction to hospital administration, stakeholders, and allied health teams about clinical issues, planning and service evaluation.
- Lead working groups related to practice/service delivery improvement.
- Maintained records according to program and regulatory college standards.
- Participated in hiring, training and minimized resources and time losses by implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Prepared detailed reports and updates on consumer progress.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Social Work Team Lead
AB Kidney Care- North University of Alberta Hospital
Edmonton , AB
2017.10 - 2019.03
- Lead team of 12 Social Workers, overseeing hiring, training, and professional development opportunities.
- Directed planning, development, delivery, and evaluation of program services.
- Participated in recruitment, interviewing, and training social work applicants and students.
- Developed and facilitated staff development activities for team development and training purposes.
- Provided clinical coaching/mentoring to staff and service partners concerning medical social work.
- Lead activities to support staff understanding and implementation of provincial legislation, professional ethics, and Alberta Health Services policy.
- Delivered advanced level biopsychosocial assessments of patients and families with multidimensional medical problems, complex psychosocial needs, facilitate interventions/ discharge planning.
- Knowledgeable about advanced care planning.
Medical Social Worker
University of Alberta Hospital
Edmonton , AB
2012.04 - 2017.09
- Completed psychosocial assessments on patients to develop patient-centered treatment plans.
- Delivered ad-hoc therapeutic interventions to support mental wellness
- Established and maintained effective communication with interdisciplinary team members to determine dispositions; liaised with community stakeholders to provide continuity of care for patients or families upon discharge.
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services in medical setting.
- Essential system navigator.
Patient Administrative Associate
Sunnybrook Health Sciences Centre
Toronto , ON
2001.05 - 2011.09
- Registered patients for acute medical care in Emergency Department; admit and discharge patients.
- Completed referrals for outpatient services; order laboratory tests and medical supplies; and arrange and disseminate medical documents promptly.
Family Service Worker
Peel Children's Aid Society
Mississauga , ON
2006.09 - 2009.09
- Responded to claims of abuse, neglect or safety concerns to determine child protection involvement.
- Collaborated with multidisciplinary treatment teams and educators to coordinate care and advocate on client’s behalf.
- Conducted monthly home visits to monitor client progress, safety, and appropriateness of placement.
- Completed legal orders in family law system on parents who have put minors at risk.
- Documented data and completed accurate updates to case records.
- Helped clients develop new coping techniques to modify behaviors.
- Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
Education
Master of Social Work -
University At Buffalo
Buffalo, NY05.2011
Bachelor of Social Work -
Ryerson University
04.2006
Bachelor of Arts - Sociology
University At Windsor
04.1999
Skills
- Production monitoring
- Supply Maintenance
- Performance improvement
- Staff education and training
- Workplace safety processes and procedures
- Complaint resolution
Certification
Certified in Basic Life Support, Heart & Stroke Foundation of Canada - Sept 2013- Dec 2021
Research
Research Project, AB Kidney Care North Program, University of Alberta Hospital, Nov 2019 - Aug 2021
- Lead participant in research project examining ways to enhance live donors for kidney transplant recipients.
Affiliations
Member of the Ontario College of Social Workers & Social Service Workers- 08/21- Present
Member of the Alberta College of Social Workers- 04/12-Present
Committees
Committee Member, Methadone Protocols for clinical practice in the Emergency Department - Aug 2020 - Aug 2021
- Generated protocols and clinical procedures to enhance the medical care of people with substance use disorders seeking treatment in the Emergency Department.
Committee Member, Edmonton Zone Social Work Council - Sept 2020 - Aug 2021
- Engaged in the planning and development to meet future health needs in the zone.
Timeline
Team Lead
University of Alberta Hospital
2019.03 - 2021.08
Social Work Team Lead
AB Kidney Care- North University of Alberta Hospital
2017.10 - 2019.03
Medical Social Worker
University of Alberta Hospital
2012.04 - 2017.09
Family Service Worker
Peel Children's Aid Society
2006.09 - 2009.09
Patient Administrative Associate
Sunnybrook Health Sciences Centre
2001.05 - 2011.09
Master of Social Work -
University At Buffalo
Bachelor of Social Work -
Ryerson University
Bachelor of Arts - Sociology
University At Windsor
Certified in Basic Life Support, Heart & Stroke Foundation of Canada - Sept 2013- Dec 2021
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