Sharqa Ekram

• Reviewed test cases created by other members of the team prior to execution.
• Produced test scripts for new automated software testing rounds.
• Completed unit and regression tests on software and individual modules.
• Identified, documented, and tracked bugs throughout the development process using bug tracking systems such as JIRA or Asana.
• Maintained source code versioning using Git and GitHub repository.

Managed project operations for Bell Customer Operations, ensuring timely delivery and adherence to quality standards.

Pioneered IVR and routing systems for BELL, with projects to enhance operational efficiency and customer experience.

Implemented Agile methodology to enhance development efficiency and accelerate delivery cycles.

Leveraged MIRO to improve project visualization and coordination.

Implemented algorithmic solutions and visualized workflows using Visio to improve system functionality.

Executed the full software development lifecycle, delivering robust full-stack solutions that significantly improved operational efficiency.

Coordinated scrum processes to streamline development workflows and improve productivity.

Supported a team in defining metrics for service quality. Contributed to and coordinated automated metrics collection
Contributed to and coordinated automated generation of reports and Artifacts on quality.
Tested functionality, performance, and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.

Completed unit and regression tests on software and individual modules.

Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Simulated software production environments to allow for enhanced testing.

Fostered a supportive learning environment by collaborating with students to overcome challenges in Analytic Methods for Business and professional courses.

Analyzed company's expenditures and developed financial models to optimize financial performance.

Evaluated existing systems and processes against industry best practices to enhance operational efficiency.

Supported any initiatives with regard to the use of re-usable testing components/suites, the creation of test databases or the use of AI during testing

Partnered with management to assess client needs, refine business models, and provide executive-level insights on strategic initiatives.

Optimized business intelligence infrastructure by developing and managing Tableau and Power BI data sources, enhancing decision-making processes.

Led data reporting and operational analytics, delivering actionable insights that significantly impacted corporate and regional performance.

Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.

Recommended process improvements through analyzing current workflows, identifying areas of optimization, and proposing alternatives.

Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.

Prepared business proposals and presentations for various stakeholders.

Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

Managed security service programs, ensuring compliance with industry standards and client requirements.

Led cross-functional teams to deliver security solutions, enhancing organizational safety and efficiency.

Developed and implemented security protocols, reducing risks and safeguarding company assets.

Streamlined KPI/SLA management processes, enhancing performance tracking and operational efficiency.

Pioneered data-driven strategies, revolutionizing decision-making processes and fostering continuous improvement.

Conducted in-depth analyses of complex systems, identifying bottlenecks and implementing targeted solutions to boost productivity.

Resolved technical issues and provided support to ensure smooth operations.

Assisted users by diagnosing and troubleshooting software and hardware problems.

Delivered timely and effective support to enhance user satisfaction and productivity.

Diagramed and charted problems to facilitate comprehensive analysis.

Generated documentation on existing systems including process flows, data dictionaries, entity relationship diagrams.