Sharoninder Grewal
Kelowna,BC
Summary
Motivated and customer-oriented worker skilled in problem-solving, multitasking, and ensuring clients have a positive experience. Proven ability to provide clientele with excellent service, demonstrate professionalism, and build strong relationship. Adept at handling customer inquiries and resolving issues in a timely and efficient manner.
Overview
6
6
years of professional experience
Work History
GUEST SERVICE AGENT
UBCO Student Housing And Hospitality Services
05.2022 - Current
- Processing guest payments and managing bills
- Administering check-in and check-outs
- Assigning rooms and issuing keys
- Delivered messages, mail and packages left for guests and hotel facilities
- Addressed customer complaints and provided timely solutions
- Assisted guests with making or canceling reservations through hotel's reservation system
- Coordinated with housekeeping to handle special requests for customers
- Provided information about local shopping, dining, nightlife, and recreational destinations
- Used hotel communication log and verbal or electronic means to notify fellow associates and supervisors of pertinent information.
CARE SUPPORT ASSISTANT
Glenmore Lodge
01.2022 - Current
- Covid Screener
- Helping out with the recreation department
- Doing activities with residents
- Answering calls, greeting/attending guests
- Receptionist
- Assisting nurses.
CARE SUPPORT ASSISTANT
Meriposa Gardens Retirement And Care Community
05.2021 - 09.2021
SALES ASSOCIATE
Bosley's Pet Valu
09.2017 - 05.2021
- Operated cash register and POS to process sales transactions and handle payments
- Drove sales through customer relationship building and suggestive selling techniques
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Demonstrated product features and capabilities to clients.
Education
BACHELORS OF MANAGEMENT IN MANAGEMENT CANDIDATE -
University of British Columbia Okanagan
Kelowna, BC01.2025
DIPLOMA -
South Okanagan Secondary School
06.2020
Skills
- Guest Service and Assistance
- Operational Efficiency
- Financial Transactions
- Knowledge of Local Attractions
- Appointment Booking
- Customer Service
- Product Promotion
Languages
English
Punjabi
Urdu
Volunteer Experience
- SUO Bhangra Club, Media Coordinator, Kelowna BC, since 09/07/21
- Okanagan Giddah Club, Founder and Media Coordinator, Kelowna BC, since 04/01/23
- Youth N Cares, Oliver, BC
- Oliver Ambassador Program, Oliver, BC, 08/01/19 - 08/01/20
Timeline
GUEST SERVICE AGENT
UBCO Student Housing And Hospitality Services
05.2022 - Current
CARE SUPPORT ASSISTANT
Glenmore Lodge
01.2022 - Current
CARE SUPPORT ASSISTANT
Meriposa Gardens Retirement And Care Community
05.2021 - 09.2021
SALES ASSOCIATE
Bosley's Pet Valu
09.2017 - 05.2021
BACHELORS OF MANAGEMENT IN MANAGEMENT CANDIDATE -
University of British Columbia Okanagan
DIPLOMA -
South Okanagan Secondary School
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