SHARON GEORGE KOTTAKUDIYIL
NORTH YORK , TORONTO,ONTARIO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
SWAGATH HOTEL AND RESIDE
11.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
JUST DIAL
09.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Professor
YASHODA COLLEGE OF NURSING
02.2018 - 08.2021
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
- Applied innovative teaching methods to encourage student learning objectives.
- Built strong rapport with students through class discussions and academic advisement.
- Proctored exams and provided remediation for learning improvement goals.
- Performed research to serve as basis for academic writing for publication.
INTERNATIONAL REGISTERED NURSE
NIZAMS INSTITUTE OF MEDICAL SCIENCES
01.2011 - 01.2017
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed patients recovering from medical or surgical procedures.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined the next course of action.
- Managed care from admission to discharge.
Education
Master of Science - NURSING OBSTETRICS AND GYNECOLOGICAL NURSING
Dr. NTR UNIVERSITY
TELANGANA INDIA11.2017
Bachelor of Science - NURSING
NIZAMS INSTITUTE OF MEDICAL SCIENCES
TELANGANA, INDIA12.2010
Skills
- Call Management
- Account Updating
- Data Collection
- Complaint Resolution
- Paperwork Processing
- Appointment Scheduling
- Document Control
- Stock Management
- Customer Service
- Staff Training
- Documentation
- Microsoft Excel
- Microsoft PowerPoint
Languages
English
Full Professional
Timeline
Customer Service Representative
SWAGATH HOTEL AND RESIDE
11.2022 - 08.2023
Customer Service Representative
JUST DIAL
09.2021 - 10.2022
Assistant Professor
YASHODA COLLEGE OF NURSING
02.2018 - 08.2021
INTERNATIONAL REGISTERED NURSE
NIZAMS INSTITUTE OF MEDICAL SCIENCES
01.2011 - 01.2017
Master of Science - NURSING OBSTETRICS AND GYNECOLOGICAL NURSING
Dr. NTR UNIVERSITY
Bachelor of Science - NURSING
NIZAMS INSTITUTE OF MEDICAL SCIENCES
Similar Profiles
Ram KumarRam Kumar
Bar and Restaurant Manager at SWAGATH BARBar and Restaurant Manager at SWAGATH BAR
MICHELLE SMARMICHELLE SMAR
Chef at Swagath Spice KitchenChef at Swagath Spice Kitchen
Himanshu DulatHimanshu Dulat
Customer Service Representative at Swagath RestaurantCustomer Service Representative at Swagath Restaurant
Mohit GoswamiMohit Goswami
Machine Learning Developer (Capstone Project) at D2AIMachine Learning Developer (Capstone Project) at D2AI
Sai Rekha SuradaSai Rekha Surada
Solution Advisor - Manager FCC Investigations Team at DeloitteSolution Advisor - Manager FCC Investigations Team at Deloitte