Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHARON G. FAMOTEMI

Sudbury,ON

Summary

Seeking to provide exceptional patient care, monitor patient recovery and assist families to support ailing ones and improve recovery.

Overview

15
15
years of professional experience

Work History

Personal Support Worker

St Joseph's Villa
10.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.

Full-Service Shopper

Instacart
09.2020 - Current
  • Maintaining a positive relationship with grocery store personnel by being consistently professional and friendly.
  • Exceeded customer’s expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.

Customer Service Representative

Optum RX, TeleTech
03.2017 - 07.2017
  • Consulting with customers to review health related products and services.
  • Assisting with prescription refills, renewals, and requests from doctors.
  • Opening and maintaining customer accounts and information.
  • Creating customer solutions with compassion by listening and selecting the best solutions to their enquiries.
  • Resolving customer’s technical issues.
  • Identifying any additional needs that customers may have.
  • Assisting with upgrading products and services.

Service Desk Agent

MixTelematics
12.2009 - 10.2014
  • Providing technical support telephonically by means of remote desktop connection.
  • Logging, resolving & closing calls including change orders.
  • Updating company information management systems.
  • Support networking(ad) & wireless lan support.
  • Installing applications and software on new computers & related devices.
  • Telecommunications and conferencing support.
  • Give solution to software and hardware problems.

Education

No Degree - Registered Practical Nursing

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
08.2024

Medical Office Administration Diploma -

Canadian Career College
Sudbury, ON
01.2020

Skills

    1 Clinical Skills

    Proficient in conducting comprehensive physical assessments and health screenings

    Skilled in administering medications, injections, and various treatments

    Competent in wound care, dressing changes, and other nursing procedures

    Knowledgeable about infection control protocols and stringent safety measures

    Ability to implement therapeutic interventions and deliver patient education effectively

    2 Critical Thinking Skills

  • Profound ability to assess patient needs, identify issues, and develop tailored care plans
  • Strong critical thinking skills are essential for analyzing complex situations and making
  • informed clinical judgments

    3 Organizational and Time Management

    Excellent organizational abilities for prioritizing tasks and managing multiple patient care

    responsibilities

    Proficient in efficient time management to ensure prompt delivery of care and meticulous

    documentation

    Capacity to thrive under pressure and meet deadlines within a dynamic healthcare

    environment

    4 Interpersonal Skills

    Exceptional at building rapport with patients, families, and interdisciplinary team

    members

    Effective conflict resolution skills to address interpersonal conflicts and foster positive

    working relationships

    Demonstrated advocacy skills to champion patients' needs and preferences

    5 Cultural Competence

    Sensitivity to cultural diversity and adept at providing culturally competent care

    Respectful approach toward patients' values, beliefs, and cultural practices

Timeline

Personal Support Worker

St Joseph's Villa
10.2023 - Current

Full-Service Shopper

Instacart
09.2020 - Current

Customer Service Representative

Optum RX, TeleTech
03.2017 - 07.2017

Service Desk Agent

MixTelematics
12.2009 - 10.2014

No Degree - Registered Practical Nursing

Cambrian College of Applied Arts And Technology

Medical Office Administration Diploma -

Canadian Career College
SHARON G. FAMOTEMI