Sharon Francis Lim
Brampton,CA
Summary
Proven Customer Service Executive with a track record of enhancing customer satisfaction and retention for Indo Thai Airport Management Services Pvt Ltd. Skilled in live chat support and complaint handling, I significantly improved customer feedback scores. Expert in customer relationship management, I excel in engaging clients and efficiently resolving issues, ensuring high-quality service experiences. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Indo Thai Airport Management Services Pvt Ltd
02.2020 - 07.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
Customer Service Executive
AI Airport Services Ltd
07.2021 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Bachelor of Science - AIRLINES,TOURISM AND HOSPITALITY MANAGEMENT
I.K GUJRAL PUNJAB TECHNICAL UNIVERSITY
JALANDHAR04.2020
Skills
- Live chat support
- Complaint Handling
- Presentation Skills
- Customer Engagement
- Client Engagement
- Customer Retention
- Customer Relationship Management
- Issue Escalation
- Customer Needs Assessment
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Executive
AI Airport Services Ltd
07.2021 - 09.2023
Customer Service Executive
Indo Thai Airport Management Services Pvt Ltd
02.2020 - 07.2024
Bachelor of Science - AIRLINES,TOURISM AND HOSPITALITY MANAGEMENT
I.K GUJRAL PUNJAB TECHNICAL UNIVERSITY
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