Microsoft Word
Sharona Metili
simamoi
Winnipeg,MB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Sales Representative
AFRICAWORK
Dar Es Salaam, Tanzania
05.2022 - 08.2023
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Attended monthly sales meetings and quarterly sales trainings
- Stayed current on company offerings and industry trends
Product Support Sales Representative
HR WORLD LIMITED
Dar Es Salaam, Tanzania
05.2021 - 05.2022
- Planned and designed product displays by developing layouts, themes, colors and props.
- Adjusted and established selling prices by monitoring competition, costs and supply and demand.
- Developed and implemented effective sales strategies to boost sales 50% and customer satisfaction ratings 80%.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Determined gross-profit and annual unit plans by analyzing trends and results and implementing marketing strategies.
- Configured and modified product systems to meet customer-specific needs.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Helped team implement successful sales strategies for complex engineering projects.
- Developed and implemented product marketing plans to reach target customers.
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
Education
BBA - Business Administration
University of Winnipeg
Winnipeg, MB 09.2023 - Current
Skills
Revenue Generation
undefinedSoftware
Microsoft Excel
Microsoft PowerPoint
Timeline
BBA - Business Administration
University of Winnipeg
09.2023 - Current
Sales Representative
AFRICAWORK
05.2022 - 08.2023
Product Support Sales Representative
HR WORLD LIMITED
05.2021 - 05.2022
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