Sharon Wolfenden
Calgary,AB
Summary
Dynamic healthcare professional with extensive experience in medical office reception, excelling in patient management and medical billing. Proven ability to enhance appointment scheduling and referral coordination, demonstrating strong problem-solving and communication skills. Committed to delivering exceptional patient care while ensuring efficient office operations.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Dr. R. Zabrodski, Dr. M. Withers, Family Practice
Calgary, Alberta
01.2000 - 01.2006
- Greeted patients and ensured a welcoming environment.
- Managed appointment scheduling and maintained calendar efficiency.
- Answered phone calls and addressed patient inquiries promptly.
- Maintained medical records and ensured data accuracy.
- Handled billing inquiries and processed payments efficiently.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Medical Receptionist
Dr. Carolyn Skov, Pediatric Ophthalmologist
Calgary, Alberta
01.1991 - 01.2000
- Greeted patients and ensured a welcoming environment.
- Managed appointment scheduling and maintained calendar efficiency.
- Processed patient intake forms and verified insurance information.
- Maintained medical records and ensured data accuracy.
- Coordinated communication between patients and healthcare providers.
- Handled billing inquiries and processed payments efficiently.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Conducted eye examinations for diverse patient populations.
Medical Receptionist
Dr.Brett Taylor, Pediatrician
Calgary, Alberta
01.1990 - 01.1991
- Greeted patients and ensured a welcoming environment.
- Managed appointment scheduling and maintained calendar efficiency.
- Answered phone calls and addressed patient inquiries promptly.
- Maintained medical records and ensured data accuracy.
- Coordinated communication between patients and healthcare providers.
- Handled billing inquiries and processed payments efficiently.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisting doctor with patient care.
Education
Diploma - Administrative/Medical secretarial program
Career COllege
01.1987
Diploma -
Henry wisewood high school
01.1982
Skills
- Problem solving
- Flexibility
- Communication
- Organization
- Critical thinking
- Customer service
- Patient management
- Medical billing
- Referral coordination
- Appointment scheduling
- Health information management
- Attention to detail
- Effective communication
- Team collaboration
- Time management
Timeline
Medical Receptionist
Dr. R. Zabrodski, Dr. M. Withers, Family Practice
01.2000 - 01.2006
Medical Receptionist
Dr. Carolyn Skov, Pediatric Ophthalmologist
01.1991 - 01.2000
Medical Receptionist
Dr.Brett Taylor, Pediatrician
01.1990 - 01.1991
Diploma - Administrative/Medical secretarial program
Career COllege
Diploma -
Henry wisewood high school
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