SHARON WATKINS

• Custom developed Grants and Contributions Management System (GCIMS) that automates a federal department's transfer payment business processes
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
• Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
• Streamlined workflow for better productivity with the implementation of new software solutions.
• Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
• Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Enhanced stakeholder engagement through effective communication of complex data and insights.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Provided technical support for troubleshooting analytics and reporting issues.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.

• Transition of legacy system from the First Nations and Inuit Transfer Payment System (FNITP) to Grants and Contributions Management System (GCIMS)
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
• Developed financial models to project future growth scenarios, assisting in long-term strategic planning.
• Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
• Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.,

Health Canada & Public Health Agency Adoption of the Indigenous Services Canada's Grants and Contributions Management information System (multi department) from legacy Grants and Contributions Systems

• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

• Worked with multiple stakeholders migrating an Indian and Northern Affairs legacy loan system to a new Guaranteed Loan Management System (GLMS).
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
• Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
• Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.

• As a junior business analyst, supported the First Nations and Inuit Transfer Payment System (FNITP) teams
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Provided technical support for troubleshooting analytics and reporting issues.
• Implemented business intelligence solutions to increase operational efficiency.

• Supported Industry Canada's Aboriginal Business Canada - Corporate and Strategic Services delivering grants and contributions to Aboriginal Businesses
• Provided key leadership to project managers, directors, and other team members.
• Managed complex projects from inception to completion, ensuring timely delivery of high-quality results.
• Organized workshops and trainings for stakeholders, increasing understanding of program goals and objectives.
• Maintained detailed documentation on all aspects of programs, creating an accessible knowledge base for future reference.
• Analyzed and assessed program performance data and implemented corrective measures.
• Managed the programs web based toolkit.

• Company Overview: Aboriginal Business Canada - Corporate and Strategic Services
• Aboriginal Business Canada - Corporate and Strategic Services

• Company Overview: Administrative and Executive Assistant to Senior Government Officials
• Administrative and Executive Assistant to Senior Government Officials