Sharon Waterfall
Toronto,Ontario
Summary
Motivated, passionate leader with 30+ years of experience in Customer Service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Team Leader Trainee / Inventory Auditor /Assistant
Princess Auto
08.2008 - Current
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Counted all physical inventory and generated department audit reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Back up Retail Administrative Coordinator
- Executes excellent sales floor merchandising and selling.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Worked with customer service to handle escalated customer issues.
- Created staff schedules, approved requested time off, and updated reports.
- Managed team workload to reach targets for specific tasks.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Store Manager
Nine West Outlet
04.2008 - 08.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Education
Tourism And Hospitality - Tourism And Hospitality Management
Georgian College
Barrie, ONSkills
- Hiring and onboarding team members
- Team member coaching and evaluation
- Trained new team members in areas such as Customer Service and Merchandising and delivered critical feedback to enhance and improve performance
- Directing team members
- Excellent customer service
- Excellent attention to detail and inventory control
Timeline
Team Leader Trainee / Inventory Auditor /Assistant
Princess Auto
08.2008 - Current
Store Manager
Nine West Outlet
04.2008 - 08.2008
Tourism And Hospitality - Tourism And Hospitality Management
Georgian College
Similar Profiles
Daud Abdo AbdaleDaud Abdo Abdale
Sales Associate and Night Reciever at Princess AutoSales Associate and Night Reciever at Princess Auto
Robyn SmithRobyn Smith
SALES FLOOR ASSOCIATE CASHIER at Princess AutoSALES FLOOR ASSOCIATE CASHIER at Princess Auto
Kamaldeep KaurKamaldeep Kaur
Customer Experience Associate at Princess AutoCustomer Experience Associate at Princess Auto