Sharon Vanessa Hiebert
Chestermere
Summary
Professional with background in coordinating complex cases, ensuring seamless operations, and effective client management. Known for strong communication, analytical skills, and problem-solving abilities. Consistently delivers results through team collaboration and adaptability in fast-paced environments. Skilled in conflict resolution, documentation, and maintaining client confidentiality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Coordinator
Msh International
02.2025 - Current
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
Case Manager
MSH International
03.2020 - 02.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Customer Care Representative
MSH International
06.2019 - 03.2020
- Managed high call volume daily while maintaining professionalism and efficiency.
- Addressed customer inquiries and resolved issues through prompt problem-solving.
- Assisted customers with questions and orders, ensuring satisfaction.
- Navigated various computer systems to retrieve necessary information.
- Logged interaction details and solutions in internal database for tracking purposes.
- Employed timely solutions to address complaints and enhance customer experience.
- Provided exceptional service to large volumes of customers each day, fostering positive relationships.
Bidding Manager
Comtel S.A.
05.2015 - 12.2018
Sales Executive
Comtel S.A.
02.2013 - 04.2015
Commercial Manager
Helitactica S.A
09.2008 - 10.2012
QUALITY CONTROL
Cooperativa Chortitzer Ltda.
12.2007 - 09.2008
Education
High School Diploma -
Colegio aleman Concordia
12.1993
Skills
- Foreign Language
- Active Learning
- Complex Problem Solving
- Customer Service
- Coordination
- Time Management
Languages
English
Full Professional
Spanish
Native or Bilingual
German
Native or Bilingual
Portuguese
Professional Working
Certification
Quality Management in Airline Operations
Introduction to ISO 9001:2000
Nonconformity Management, Corrective Action, and Preventive Action
Quality Systems Documentation
Quality Costs
Introduction to ISO 9001:2008 - Quality Management System Requirements
Quality Management Systems Audit
Risk Management according to ISO 9001:2015
Process Management according to ISO 9001:2015
Timeline
Case Coordinator
Msh International
02.2025 - Current
Case Manager
MSH International
03.2020 - 02.2025
Customer Care Representative
MSH International
06.2019 - 03.2020
Bidding Manager
Comtel S.A.
05.2015 - 12.2018
Sales Executive
Comtel S.A.
02.2013 - 04.2015
Commercial Manager
Helitactica S.A
09.2008 - 10.2012
QUALITY CONTROL
Cooperativa Chortitzer Ltda.
12.2007 - 09.2008
High School Diploma -
Colegio aleman Concordia
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