SHARON THOMAS
Edmonton,AB
Summary
Dedicated Customer Service Representative with a great customer service track record of exceeding customer satisfaction. Seeking to leverage effective communication and problem-solving skills to maintain a customer-centric approach and enhance customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Community Housing Ambassador
UFV Housing
08.2023 - Current
Headed a team of 3 people to study and implement new ideas, providing additional amenities, and organizing team events in college residential units. Successfully implemented procedural changes achieving procedural efficiency and improvement of student housing conditions. Was lead launch for the bike co-op operations in residence.
Community Housing Ambassador
UFV Housing
01.2023 - 08.2023
Organized guest housing booking while also implementing a systemized process ensuring a quality experience for guests. Proactively took additional day-to-day operational responsibilities while adapting to different team dynamics and collaborating with diverse groups.
Sales Associate
The Children’s Place - Sevenoaks
10.2022 - 01.2023
Human Resources Intern
Curtis University
06.2021 - 07.2021
Education
BBA - Finance
University of The Fraser Valley
Abbotsford, BC08.2025
Skills
- Effective Communicator
- Proficient in Microsoft Applications
- Strategic Thinker
- Ability to Multitask
- Attention to detail
- Adaptability
Certification
- Beginner Data Analytics – Google (06/01/2023)
- Beginner American Sign Language (ASL) – Georgetown University (EdX courses) (05/01/2021)
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Limited Working
Arabic
Limited Working
Awards
- Excellence achiever – as level (2021)
- COMMENDATION CERTIFICATE – A LEVELS (2022)
- International excellence scholarship – UFV (2022 – CURRENT)
Volunteer Experience
- Kickback, UFV, registration attendant, 09/01/2022, 09/30/2022
- Queer Prom, UFV, Member of event planning and organization committee, 05/01/2023, 05/31/2023
- BUS 249 [Introduction to Finance course] Panel discussion, Coached students and advised them on methods to succeed in the course, 02/01/2023, 02/28/2023
References
Kim Ferguson, Housing Coordinator, UFV Housing, (705-627-3320), Housing operations coordinator and coworker
Timeline
Senior Community Housing Ambassador
UFV Housing
08.2023 - Current
Community Housing Ambassador
UFV Housing
01.2023 - 08.2023
Sales Associate
The Children’s Place - Sevenoaks
10.2022 - 01.2023
Human Resources Intern
Curtis University
06.2021 - 07.2021
BBA - Finance
University of The Fraser Valley
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