Sharon Sunny
Sydney,NS
Summary
Accomplished Customer Service Manager at Walmart Canada, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through innovative solutions. Excelled in mentoring a team towards excellence in customer service, ensuring high levels of satisfaction and loyalty. Demonstrates exceptional teamwork and a customer-focused approach, driving positive outcomes.
Overview
1
1
Certification
Work History
Customer Service Manager
Walmart Canada
2024.06 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Business Analytics -
Cape Breton University
Sydney, NSBachelor Of Commerce - Commerce
Don Bosco College
India 05.2021
Skills
Customer Service
Problem-Solving
Microsoft Outlook, Word, and Excel
Customer-focused
Languages
English
Elementary
Certification
- Data Storytelling Concepts
- CPR/ First aid
- WHIMS
Project
Heart Disease Predication
Used Naive Bayes classifiers
Decision Tree algorithm
Timeline
Customer Service Manager
Walmart Canada
2024.06 - Current
Business Analytics -
Cape Breton University
Bachelor Of Commerce - Commerce
Don Bosco College
- Data Storytelling Concepts
- CPR/ First aid
- WHIMS
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