Sharon Subhakar

• Reviewed and moderated sensitive social media content, ensuring adherence to client guidelines, community standards, and ethical practices.
• Conducted plagiarism checks and verified content authenticity across multiple platforms.
• Evaluated content for alignment with brand voice, mission, and identity, maintaining consistency across global audiences.
• Assessed the appropriateness of multimedia elements (text, images, video) and flagged non-compliant material for further action.
• Generated and reported performance metrics using specialized tools to support leadership decision-making.
• Identified content styles and formats appropriate for various communication channels.
• Collaborated cross-functionally with operations, quality, and policy teams to drive improvements in content accuracy and efficiency.
• Recognized with 3 major performance awards for excellence, stewardship, and business impact.

Key Achievements:
✔ Awarded Star of Business, Encore Award, and Stewardship Recognition for outstanding contributions to trust & safety operations.
✔ Maintained an average 99% accuracy rate in content evaluation, reducing compliance risks.
✔ Trained and mentored new associates, enhancing team performance and knowledge sharing.

• Supported clients in planning and booking customized travel itineraries based on budget, preferences, and cultural interests.
• Advised travelers on destinations, customs, weather conditions, and cultural etiquette.
• Assisted with conflict resolution, cancellations, refunds, and issue management to ensure high levels of customer satisfaction.
• Maintained detailed records of bookings, financial transactions, and client interactions.
• Conducted industry research and participated in travel conferences to stay updated on tourism trends.

Key Achievements:
✔ Successfully handled 20+ client itineraries during internship, ensuring seamless travel experiences.
✔ Contributed to improved customer engagement and satisfaction scores.