Sharon Straker
Chateauguay,Canada
Summary
Electronic Publications Specialist with over16 years of experience working in the Technical Publications and customer support services. Demonstrated ability to consistently meet targets, excellent interpersonal, and leadership skills with superior written and verbal communication.
Overview
14
14
years of professional experience
Work History
Customer Service Analyst - Sales Specialist
BOMBARDIER AEROSPACE
MONTREAL, QUEBEC
08.2019 - Current
- Manage customer accounts
- Respond to customer inquiries by phone, e-mail, and occasionally in person
- Update and ensure customer database integrity
- Action customer technical publication orders
- Coordinate the accurate and timely distribution of technical publications to customers
- Responsible for accurate and on-time customer invoicing
- Contribute to a continuous improvement culture by developing and implementing enhancements based on lean manufacturing concepts
E-Publications & E-Commerce Specialist
BOMBARDIER AEROSPACE
MONTREAL, QUEBEC
10.2010 - 08.2019
- Validate Technical Maintenance and Flight manuals utilizing publishing software
- Publish and distribute Technical Maintenance and Flight manuals as per revision master schedule via CD/DVD and Web
- Provide SmartPubs application support for both internal and external users via email, phone and on-site
- Process, transfer, and synchronize data updates, on-demand, within web publisher application
- Author and update Quality documents pertaining to the publishing process
- Support internal groups and conduct working groups, meetings & information/training sessions as required
- Create Bombardier related databases, software scripts, presentations, etc
- Using Microsoft office suite (Word, Excel, PowerPoint, and MS Project…), Lotus Notes, SAP, Documentum, and eRoom
Timeline
Customer Service Analyst - Sales Specialist
BOMBARDIER AEROSPACE
08.2019 - Current
E-Publications & E-Commerce Specialist
BOMBARDIER AEROSPACE
10.2010 - 08.2019