Sharon Smith
Florence,NS
Summary
I have been Postmaster of the Florence Post Office for the past eighteen years. During that time, I have acquired experience in managing the daily postal operations and support services. Development of detailed reports of all post office activities is an essential part of my position, as is training, managing three employees. I am responsible for opening and closing the facility and for managing the office inventory. As Postmaster, I am the face of Canada Post; having grown up in the community and raising my family here, I have an excellent rapport with my customers and a true commitment them.
Overview
34
34
years of professional experience
Work History
Branch Postmaster
Canada Post
06.2006 - Current
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Optimized employee scheduling to maintain adequate staffing levels during peak hours without exceeding budget constraints.
- Maintained strict adherence to safety protocols within the branch, creating a secure working environment for all employees.
- Assisted in developing annual budgets, monitoring expenses closely throughout the year to prevent overspending.
- Handled escalated customer complaints effectively, resolving issues promptly while maintaining a professional demeanor.
- Ensured compliance with all USPS regulations, maintaining high standards in mail security and confidentiality.
- Increased revenue by introducing innovative solutions for parcel storage and pickup options for customers.
- Utilized data-driven decision-making processes when evaluating potential changes or improvements to branch operations, ensuring the most effective strategies were implemented.
- Managed financial transactions, ensuring accuracy with cash handling and record-keeping tasks.
- Enhanced customer satisfaction by providing timely and efficient postal services to the community.
- Prepared detailed reports on branch performance for upper management review, recommending changes where necessary to improve operational effectiveness.
- Collaborated with the marketing team to promote new products and services within the community.
- Mentored new employees to foster a positive work environment and encourage teamwork amongst staff members.
- Streamlined daily branch operations for increased efficiency and productivity.
- Coordinated with regional postmasters to address issues, share best practices, and ensure seamless service delivery across locations.
- Assisted customers in determining proper postal service to align with individual needs.
- Hired, trained, and evaluated performance of several employees.
Postal Clerk
Canada Post
05.1990 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
Education
High School Diploma -
Memorial Composite High School
Sydney Mines, Nova Scotia06.1981
Skills
- Budget Planning
- Fraud prevention
- Operational policies knowledge
- Postal regulations
- Employee Training
- Customer-Oriented
- Records Management
- Professional Demeanor
- Mail Sorting
- Waste Reduction
- Postal product pricing
- Mail distribution
- Employee Management
Languages
Timeline
Branch Postmaster
Canada Post
06.2006 - Current
Postal Clerk
Canada Post
05.1990 - Current
High School Diploma -
Memorial Composite High School
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