Sharon Shreves
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Christian Counselor
Yeshua Restoration Church
Brampton, Ontario
04.2022 - Current
- Evaluated behavioral and emotional needs of clients and family members.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Initiated and developed treatment planning goals through contact with clients, family, colleagues and other staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Insurance Agent
Guardian Life Limited
Kingston, JA
01.2003 - 01.2019
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Sold life, health and group insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Customer Service Representative
Consumer Affairs Commission
Kingston, JA
04.2000 - 11.2003
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services and company information.
Education
Pursuing HLLQP - General Insurance And Risk Management of Technology
08.2022
Bachelor's Degree in Biblical Studies - Biblical Studies
07.2022
Certified Life Insurance Agent - Financial Services And Insurance
09.1994
Certified Professional Secretary - Professional Secretary
07.1991
Skills
- Time Management
- Counseling Services
- Critical Thinking
- Active Listening
Timeline
Christian Counselor - Yeshua Restoration Church
04.2022 - Current
Insurance Agent - Guardian Life Limited
01.2003 - 01.2019
Customer Service Representative - Consumer Affairs Commission
04.2000 - 11.2003
Durham College - Pursuing HLLQP , General Insurance And Risk Management of Technology
Mount Olivet Bible Institute And Seminary - Bachelor's Degree in Biblical Studies , Biblical Studies
Professional Development Institute - Certified Life Insurance Agent , Financial Services And Insurance
Elatho's Business College - Certified Professional Secretary, Professional Secretary
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