Sharon Samwaru

• Trained new staff, overlooking service certification. Providing support as a lead server.
• Passing grade on all food and beverage knowledge assessments.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns, dietary restrictions working closely with kitchen staff to provide alternatives.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Increased sales significantly by upselling higher-end products to customers.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Wine and bottle service experience. Knowledge of different grape varietals, tasting profiles and food pairings to enhance guest experience.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Cultivated warm relationships with new and regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

Extensive financial training to assist individuals and families with education and planning, leading to financial freedom.

Execute a financial needs analysis to set up proper insurance and investment options helping individuals and families build their financial house based on their needs.

Ontario government regulated licenses.

Gaining computer knowledge, administration skills.