Sharon Ryan
Kitchener,Canada
Summary
Dedicated Aquatic worker highly experienced in teaching swimmers at all levels and delivering exceptional costumer service. Knowledgeable in safety protocols and capable of providing enjoyable learning environment. Genuinely enthusiastic for swimming and highly effective in motivating and inspiring patrons of every age to keep learning!
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Aquatic Instuctor/Pool Lifeguard
Kitchener Public Pool
10.2018 - Current
- Up to 7 years experience in aquatic facility with exceptional expertise in customer service.
- Developed and implemented engaging aquatics lesson plans for diverse age groups.
- Provided individualized instruction to enhance swimming techniques and water safety skills.
- Developed and supported junior instructors in effective techniques for aquatics education.
- Managed documentation including progress evaluation, incident and accident reports, and essential information for City of Kitchener Aquatics and standard information.
- Team playing and following procedures creating a safe public environment
- Coordinated and upheld cleanliness standards within work facility
- Educated new guards on aquatic employee roles and facility expectations.
Retail Sales Associate
Winners TJX Canada
06.2021 - 02.2024
- Delivered effective customer service while meeting customer demands in dynamic environment
- Proficient and experienced in cashier duties
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Facilitate efficient workspace arrangement while complying with processing company protocols.
- Trained new associates on sales techniques and store policies, promoting a knowledgeable team environment.
- Executed visual merchandising strategies to optimize product displays and drive sales performance.
- Resolved customer inquiries and complaints promptly, maintaining high standards of service excellence.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Grade 12 highschool Diploma -
Forest Heights Collegiate Institute
Kitchener, ON02-2022
Skills
- Effective communication
- Strong organizational skills
- Detail-oriented approach
- Concentrated task execution
- Certified lifeguard
- Exercise proficiency
- Creative thinking
- Strong written communication
- Childcare management
- Skilled in resolving conflicts
- Incident documentation
Accomplishments
- Achieve a high success rate with my students through effectively helping understand each persons needs as importantly as the last.
- Recognized by management for consistent patio satisfaction and regular compliments on the care I hold for the community
- Gained a certain costumer preference and requested to work privately for patrons more then a few times now.
- Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
LANGUAGE
English
Native or Bilingual
Proficient (C2)
Certification
- Swim Instructor Recert 2021-04-25
- Standard First Aid with CPR-C Recert 2021-03-27
- National Lifeguard - Pool Recert 2022-04-16
- Food Handler Training Certificate 2021 April
Interests
- Swimming
- Mindfulness Practices
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Regularly practice mindfulness and meditation for overall wellness
- Enjoy participating in hiking/outdoor activities for overall physical and mental well-being
Timeline
Retail Sales Associate
Winners TJX Canada
06.2021 - 02.2024
Aquatic Instuctor/Pool Lifeguard
Kitchener Public Pool
10.2018 - Current
Grade 12 highschool Diploma -
Forest Heights Collegiate Institute