Sharon-Rose McNeil

Sale Expertise: I have a proven track record of driving sales in Western Canada's building materials industry with a trusted professional network. I consistently exceed client expectations through exceptional communication, responsiveness, and strong customer service resolution.

• Negotiate Contracts: I secure profitable deals by negotiating contract terms and pricing with installation companies.
• Resolve Customer Issues: I swiftly address customer concerns, enhancing loyalty and building long-term relationships. Throughout the pandemic, I incorporated remote work solutions and used my interpersonal communication skills to manage a barrage of contractor conflicts, massive cost increases, and supply chain breakdowns. The industry had never experienced these challenges, so remaining calm and listening to the customers' needs was essential to navigating a crisis.
• Innovator: I am Home Depot Canada's first partner to personally develop and deploy virtual training with over 166 stores across Canada, which has created an opportunity to connect quickly with more people.
• Optimize Resource Allocation: Manage 2.1 million dollar territory budgets and resources efficiently.
• Align Operations with Core Values: Ensure daily operations and customer interactions reflect the organization's core Pride values.
• Sales Growth and Profitability: Consistently achieve sales targets and maintain gross margin profitability following annual budgets. In 2018, 2019, 2020 achieved budget goal, In 2021and 2022 recovered from the pandemic, 2023 beat budget by 122%.
• New Business Development: Identifies and secures new customer opportunities in the industry, driving growth through industry partners.
• Recruits, Hires, Onboards, and Dismisses new installation partners. I am responsible for hiring garage door installation companies and walking them through the backcheck and onboarding process. I currently work with 17 installation companies, comprising 75 installers. I also dismiss companies if they do not meet the role's requirements.
• Account Management: I build and maintain strong relationships with new and existing accounts, providing tailored support. Currently, I work with 67 Home Depot Stores, 6 District Managers, and 17 Garage Door Companies. I also liaise with Clopay's Call Center in Ohio and Home Depot's Project Center in Toronto.
• Annual Sales Planning: Collaborates with the National Sales Manager and VP of Sales to develop and execute annual sales plans to meet strategic objectives.
• Relationship Building: I foster internal and external relationships to drive sales and sustain profitability. I consistently meet the sales targets established for my territory.
• Installer Support: Conducts yearly business reviews with 17 installation companies to analyze sales, review yearly targets and voice of the customer surveys and establish mutual goals for the incoming year.
• Product Training: I provide product knowledge and training to support sales activities as needed within my assigned territory, which has 67 Retail Home Depot Stores across BC, Alberta, Saskatchewan, and Manitoba.
• Quarterly Reviews: Presents quarterly sales reviews, tracking progress toward objectives with senior executives.
• Industry Engagement: The representative represents the company at industry trade shows such as The Canadian Door Institute, partner events, and distribution center open houses in Canada and the USA.
• Maximized revenue growth for strategic clients through effective management of sales opportunities.

• In addition to my full-time role in 2020, I founded and built a coaching and mentoring company specifically for female entrepreneurs. I developed a comprehensive coaching curriculum focused on navigating complex relationships and enhancing interpersonal and effective communication skills.
• While managing this business, I was an active member of the E-Women Network, the leading business organization for female entrepreneurs in North America. This venture was a profound personal growth experience and allowed me to acquire several impactful skills.
• Expanding beyond basic website design, I leveraged online platforms like Zoom for coaching sessions. I also immersed myself in social media management, utilizing Mailchimp, Instagram, Facebook, LinkedIn, and Pinterest to drive sales and engagement. This experience enhanced my abilities in crafting marketing messages and materials, adapting my training content to align with a rapidly evolving business landscape.
• This process often required me to venture into new areas, such as collaborating with a curriculum designer to refine and unify my training materials. The end result was a polished and cohesive marketing package that combined marketing messages, testimonials, tips, and videos to promote my coaching services and training program.
• As a result of these efforts, I had the opportunity to speak at various women's business groups in BC and Alberta and guest on multiple podcasts, further extending my reach and impact within the community.

• Management: Expand and manage the Dealer Network by developing and facilitating projects, training programs, strategic communication and online support3. Worked closely with six sales managers, a national manager, and 5 Distribution Centers across the USA and Canada
• Collaboration: Coordinate and collaborate with various teams to organize open houses across the DC network in multiple jurisdictions.
• Strategic Planning: Participate in calls with key stakeholders, including DC Managers, Account Managers, and Company Executives, to drive sales growth within the designated dealer territory.
• Relationship-Driven Approach: Cultivate strong relationships through a customer-centric approach. My focus on customer relationships and project management enabled me to deliver exceptional value to the clients of the world's largest garage door company.
• Optimized CRM usage to manage client information and follow-ups effectively, enhancing overall customer experience.

• Territory Management: Responsible for a 13-million-dollar territory in Western Canada, which included BC, Alberta, and Saskatchewan. 2015 increased sales by 169%, 2016 increased sales 17%, 2017 increased sales 16%
• Sales Analysis and Planning: Review sales figures and pipelines of identified Garage Door dealers to analyze performance in detail and develop targeted sales plans to drive sales.
• Training and Development: Collaborate with the Sales Management team to identify areas of weakness in sales performance. Implement training and coaching programs with Clopay's Dealer Network across Western Canada to address these gaps and boost overall sales.
• Performance Reviews and Coaching: Conduct monthly reviews and coaching sessions with Clopay's Dealers across Western Canada, evaluating the previous month's activities and planning for the upcoming period. There were 15 Master Authorized and Authorized dealers and 75 smaller independent dealers. Analyze historical performance data on a monthly and quarterly basis to identify trends and opportunities for improvement.
• Proposal and Presentation Support: I assisted both residential and commercial sales contacts at the company dealers in preparing proposals and presentations for builders and contractors, ensuring they were tailored to client needs.
• Sales Pipeline Management: Review and validate dealer sales pipelines to ensure they are realistic, accurate, and appropriately actioned.
• Capability Building: Focus on building sales proficiency and capability within Clopay's dealer network across western Canada to identify trends in sales activities and collaborate to initiate training for the company's sales teams.
• Reporting and Insights: Provide regular, systematic reports, updates, and insights to senior management, ensuring they are informed of progress and developments within Western Canada.

In 2015, I worked part-time at the Running Room as a running coach for the Learn to Run clinic. This role provided a valuable opportunity for me to recover from a herniated disc injury while contributing to a rewarding experience. As a coach, I guided new runners through the fundamentals of running, helping them transition from walking to completing a 5K without stopping. Supporting and witnessing their progress as they achieved their running goals was immensely fulfilling.

• Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
• Increased athlete's skills development through individualized training plans based on each player's strengths and weaknesses.

• Coordination: Providing coordination and administrative support for Home Depot Retail Sales Channel, which concluded 67 stores across Western Canada.
• Order Management: Processing new orders and updating pertinent information in Oracle.
• Production Updates: Monitoring order progression on customers' orders and providing production updates
• Sales Updates: Communicating updates to the sales manager every week
• Order Management: Issuing purchase orders, receiving vendor invoices, and invoicing customers
• Freight Management: Coordinating freight and managing freight costs, vendor costs, and prep costs to ensure profit targets were met.