Sharon Pearce
Victoria,BC
Summary
Dynamic Business Analyst with a proven track record at IBM Canada Ltd. and GetSmart Solutions, excelling in data analysis and requirements gathering. Enhanced project outcomes through effective team collaboration and agile methodologies, driving resource efficiency and optimizing business processes. Recognized for clear communication and problem-solving skills, contributing to successful product releases and improved stakeholder relationships.
Seasoned Business Analyst offering numerous years of government and private industry success. Expert on business and systems requirements, user acceptance testing and end-user training.
Overview
24
24
years of professional experience
Work History
Business Analyst
GetSmart Solutions
07.2017 - Current
- Assessed business requirements to create focused solutions.
- Trained business personnel in use of systems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Participated in agile development cycles to provide timely feedback on system changes and potential issues.
- Assisted in the creation of user acceptance testing scenarios to validate end-to-end workflows from a customer perspective.
- Reviewed and delivered technical feedback for detailed test and analysis procedures.
- Improved overall product stability by diligently reporting, tracking, and verifying bug fixes.
- Contributed to successful product releases through rigorous regression testing and validation efforts.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Collaborated with stakeholders to identify business needs and data sources.
Business Analyst, Resource Mgr, Project Office Mgr
IBM Canada Ltd.
06.2001 - 11.2016
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Increased resource efficiency by analyzing detailed business requirements.
- Collaborated with stakeholders to identify business needs and data sources.
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Enhanced team productivity with regular performance evaluations and targeted training programs.
- Established strong relationships with vendors and suppliers, negotiating favorable contract terms and securing cost-effective resources for the organization.
- Enhanced project outcomes by effectively managing and reallocating resources in response to changing project scopes.
- Coordinated with project managers to forecast resource needs, preventing last-minute scrambles.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Post-Degree Certificate - Certificate in Business Analysis
Camosun College
Victoria06-2019
Post-Degree Certificate - Certificate Program in Technology And Management
University of Victoria
Victoria06-1995
Skills
- Business requirements gathering and analysis
- Data and reporting analysis and design
- Team collaboration
- Microsoft Office Suite
- User acceptance testing
- Business process mapping
- Test case scenarios
- Product development
- Staff management
- Consulting
- Multitasking and organization
- Clear verbal and written communication
- Functional specifications
- Agile methodologies
- Business acumen
- Industry knowledge
Languages
English
Native or Bilingual
Timeline
Business Analyst
GetSmart Solutions
07.2017 - Current
Business Analyst, Resource Mgr, Project Office Mgr
IBM Canada Ltd.
06.2001 - 11.2016
Post-Degree Certificate - Certificate in Business Analysis
Camosun College
Post-Degree Certificate - Certificate Program in Technology And Management
University of Victoria
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