Sharon Panas
Calgary,Alberta
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Scotiabank, showcasing expertise in database management and exceptional public relations support. Achieved top performer status through empathetic customer service, fostering trust-based relationships and exceeding sales quotas. Demonstrates meticulous attention to detail and a commitment to excellence in all professional endeavors.
Overview
30
30
years of professional experience
Work History
Office Assistant
High River Chamber of Commerce
Calgary, Alberta
03.2004 - 08.2017
- Volunteer position with some freelance work
- Created and maintained membership records, including billing and member retention.
- Maintained website and app
- Assisted in project management for various events including Trade Fairs, Small BusinessWeek, parades and other community events.
CSR
Scotiabank
10.2007 - 11.2015
- Responded to customer requests for products and services.
- Delivered prompt service to prioritize customer needs.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Delivered outstanding problem-solving skills in addressing recurring customer issues.
- Demonstrated empathy and active listening skills, resulting in customer satisfaction and repeat business.
- Upheld strict adherence to company policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Sales Representative
Schwan's Food Cda
06.1991 - 04.1992
- Conducted product demonstrations to educate customers on products.
- Developed tailored solutions for unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling and networking.
- Consistently met or exceeded quotas.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Word Processor Clerk
CRA
06.1987 - 05.1988
- Streamlined production by automating repetitive tasks using macros and custom scripts.
- Entered data into databases in alphabetic and numerical order.
- Ensured error-free documents by conducting thorough proofreading and editing procedures.
- Maintained strict adherence to deadlines, completing all assigned projects in a timely manner.
- Safeguarded sensitive information through meticulous handling of confidential materials and adherence to company policies.
- Enhanced document readability by implementing consistent formatting and styles.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Contributed to team success by sharing expertise in advanced software features and functions as needed.
- Increased typing accuracy by implementing proofreading and editing techniques.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
Education
Accounting Clerk Typist III - Accounting/Bookkeeping
Web & Graphic Design - Website Design And Maintenance. Graphic Design.
Skills
- Office Coordination
- Scheduling appointments
- File Maintenance
- Record preparation
- Office Administration
- Editing and proofreading
- Invoice Preparation
- Database Management
- Public relations support
Languages
English
Full Professional
Ukrainian
Elementary
Timeline
CSR - Scotiabank
10.2007 - 11.2015
Office Assistant - High River Chamber of Commerce
03.2004 - 08.2017
Sales Representative - Schwan's Food Cda
06.1991 - 04.1992
Word Processor Clerk - CRA
06.1987 - 05.1988
Henderson College of Business - Accounting Clerk Typist III, Accounting/Bookkeeping
Academy of Learning, High River, AB - Web & Graphic Design, Website Design And Maintenance. Graphic Design.
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