Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Oyolola

Jamila
Vancouver,BC

Summary


Detail-oriented administrative professional with expertise in delivering comprehensive support to high-level teams. Proficient in efficiently managing calendars, preparing reports and budgets, and coordinating meetings. Demonstrates a high level of skill in delivering excellent customer service, problem-solving, and communication.

Overview

6
6
years of professional experience

Work History

Confidential Assistant

Translink
04.2023 - Current
  • Handle and manage confidential and sensitive information for senior executives.
  • Manage monthly collection and reporting of data for management reports.
  • Coordinate both domestic and international travel arrangements.
  • Generate accurate expense reports and efficiently manage department's credit line for purchases.
  • Create and prepare professional correspondences and complex presentation decks.
  • Collaborate with senior management in initiating new projects and providing support in various processes.
  • Efficiently manage all incoming and outgoing mail, email, and fax communications.
  • Update and maintain secure and confidential databases and records.
  • Effectively handle high volume of phone calls and email inquiries.
  • Organize and file paperwork while efficiently managing computer-based information.
  • Organize meeting logistics and materials, taking detailed notes for dissemination to key stakeholders.
  • Utilize in-house accounting system to produce monthly invoices, reports, and other essential deliverables.
  • Craft comprehensive and insightful reports, executive summaries, and engaging newsletters for internal and external stakeholders.
  • Enhance team productivity by maintaining well-organized and adequately stocked supplies.
  • Identify opportunities to enhance administrative processes and implement improvements to optimize efficiency and productivity.

Administrative Support Officer

Atira Property Management
11.2022 - 04.2023
  • Collaborated closely with director on special projects, ensuring timely completion of all tasks within established deadlines.
  • Provided assistance to project teams, including preparation of project-related reports, presentations, and data analysis.
  • Coordinated and manage executive's calendar, schedules, and appointments, ensuring timely and effective time allocation for meetings, events, and deadlines.
  • Responded to phone calls, emails, and inquiries from clients, employees, and external contacts promptly and professionally, maintaining high level of customer service.
  • Efficiently managed electronic and paper-based filing systems, organizing and categorizing documents, records, and reports to ensure easy retrieval and secure storage.
  • Maintained accurate and up-to-date databases and contact lists, ensuring essential contact information was readily available.
  • Skillfully arranged and coordinated meetings, conferences, and company events, including logistics, agenda preparation, and minute-taking, to ensure productive outcomes.
  • Facilitated travel arrangements for employees and management, including flight bookings, hotel accommodations, and itineraries, while ensuring cost-effectiveness and compliance with company policies.
  • Assisted in monitoring departmental budgets, keeping track of expenses, and preparing expense reports.
  • Collaborated with various departments to facilitate effective communication and coordination, fostering collaborative work environment.

Client Service Account Manager

Union Bank Plc.
11.2020 - 06.2022
  • Cultivated strong and lasting relationships with customers and the community to foster long-term business growth and brand loyalty.
  • Successfully achieved sales goals and service targets by proactively cultivating and securing new customer relationships, driving revenue growth.
  • Effectively resolved problems with high-profile customers, ensuring their satisfaction and retention to expand the return customer base.
  • Developed and implemented effective systems and procedures to drive sales growth and enhance overall performance.
  • Collaborated closely with upper management to implement continuous improvements, strategize, and exceed team sales goals.
  • Compiled and analyzed data to identify opportunities and determine approaches to improving sales strategies and overall performance.
  • Engaged in product training, demonstrations, consumer awareness initiatives, and branding activities to raise product awareness and drive revenue growth.
  • Prepared compelling sales presentations for clients, showcasing the success and credibility of products to drive client engagement.
  • Developed pipelines and utilized marketing and sales strategies to enhance profitability and boost revenues.
  • Implemented financial controls, planned business operations, and controlled expenses while actively seeking opportunities to grow the business and increase profits.
  • Increased profit margins through effective budget management, overhead control, and product optimization.
  • Aligning company goals with customer outcomes, ensuring customer satisfaction, and increasing loyalty through the automation of contact management systems.

Client Service Manager

Access Bank Plc.
04.2017 - 09.2020
  • Conducted training sessions and provided mentorship to team members, fostering a culture of productivity and dedication to delivering friendly and efficient service.
  • Monitored key metrics and analyzed data to develop actionable insights, aiming to enhance efficiency and overall team performance.
  • Formulated customer support strategies focused on increasing customer retention and loyalty.
  • Took ownership of customer issues, ensuring problems were addressed and resolved promptly and satisfactorily.
  • Assumed responsibility for team productivity, managing workflow to consistently meet or exceed quality service goals.
  • Provided regular training and mentoring to associates, equipping them with performance-oriented strategies and effective customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures across the organization.
  • Followed through with client requests, demonstrating a commitment to resolving problems and meeting customer needs.
  • Maintained accurate records of customer service actions and discussions, ensuring a comprehensive and organized documentation process.

Education

Bachelor of Arts - History With International Relations

Obafemi Awolowo University
Nigeria

MBA - Business Administration

University Canada West
Vancouver, BC

Skills

  • Business Writing and Report Analysis
  • CRM Software
  • Process Optimization
  • Microsoft Office suite
  • Customer and Client Relations
  • Account Reconciliation
  • Records Management Systems
  • Complex Calendar Management
  • Data Entry Documentation
  • Travel Administration
  • Strategic Planning and implementation
  • Project Management

Timeline

Confidential Assistant

Translink
04.2023 - Current

Administrative Support Officer

Atira Property Management
11.2022 - 04.2023

Client Service Account Manager

Union Bank Plc.
11.2020 - 06.2022

Client Service Manager

Access Bank Plc.
04.2017 - 09.2020

Bachelor of Arts - History With International Relations

Obafemi Awolowo University

MBA - Business Administration

University Canada West

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Sharon OyololaJamila