Summary
Overview
Work History
Education
Timeline
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Sharon Oyolola

Vancouver,BC

Summary

Results-driven professional with a proven track record in developing and executing strategies that enhance project delivery efficiency and boost team performance. Expertise in leadership, operations management, and continuous improvement, with a strong emphasis on sustainable practices to achieve maintainable solutions and ensure seamless asset integration while maximizing existing infrastructure. Demonstrated success in driving business process improvements through strategic problem-solving, clear and impactful communication, and effective collaboration with cross-functional teams.

Overview

6
6
years of professional experience

Work History

Project Portfolio Specialist

BCRTC
11.2024 - Current
  • Support the Director, Capital and Major Business Projects and guides decision-makers in the review, reprioritization, and optimization of the portfolio.
  • Provide key information and data to support portfolio decisions and ensures the portfolio goals align with the business strategies and performance metrics.
  • Create, maintain and update project portfolio reports.
  • Provide senior level portfolio management expertise in managing project schedules and optimize resource capacity and utilization.
  • Ensure the seamless integration and coordination across various departments across BCRTC, TransLink enterprise as well as external vendors.
  • Create and maintain a master portfolio schedule and an integrated master resource plan for all projects to support the project delivery, tracking key project milestones and deliverables.
  • Establish the framework, policies, procedures, techniques and reporting mechanism of project portfolio and resource control for various multiple concurrent projects in the rail company.
  • Supervise reporting staff, including selection, training, development, coaching, performance management and all other related people practices.
  • Develop training materials and deliver training on the use of project portfolio management process and tools.

Confidential Assistant

Translink/BCRTC
04.2023 - 10.2024
  • Handled confidential and sensitive information for senior staff.
  • Contributed to the overall success of the executive team by consistently providing high-quality support and anticipating their needs proactively.
  • Served as a reliable point of contact between executives and external stakeholders, fostering positive professional relationships.
  • Improved office organization by implementing new filing systems and optimizing workspace layout.
  • Enhanced executive productivity by managing schedules, coordinating travel arrangements, and organizing documents.
  • Liaised with internal departments to facilitate cross-functional collaboration, streamlining project workflows.
  • Coordinated events and logistics for successful company functions and conferences.
  • Conducted research projects as requested by executives to provide valuable insights for informed decision-making processes.
  • Assisted in the preparation of presentations and reports, leading to more effective meetings and decision-making processes.

Relationship Manager

Union Bank Plc
11.2020 - 06.2022
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.

Client Service Manager

Access Bank Plc
04.2019 - 10.2020
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
  • Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
  • Created customer support strategies to increase customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Coached team members on best practices for exceptional customer service, boosting overall performance levels.

Education

MBA -

University Canada West
Vancouver, None
07-2023

Bachelor of Arts - History/International Relations

Obafemi Awolowo University
Osun State Nigeria
12-2010

Timeline

Project Portfolio Specialist

BCRTC
11.2024 - Current

Confidential Assistant

Translink/BCRTC
04.2023 - 10.2024

Relationship Manager

Union Bank Plc
11.2020 - 06.2022

Client Service Manager

Access Bank Plc
04.2019 - 10.2020

MBA -

University Canada West

Bachelor of Arts - History/International Relations

Obafemi Awolowo University

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Sharon Oyolola