Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharon Otieno

Orillia,ON

Summary

CAREER OBJECTIVES

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.


Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

DIATARY AIDE

NEXIM HEALTHCARE CONSULTANT
05.2023 - Current
  • Assists in receiving and storing incoming food and supplies.
  • Assists in monitoring quality of food and supplies received and advises Nutrition Manager of problems.
  • Reports food, supply, and equipment needs to Nutrition Manager.
  • Follows proper food handling techniques and infection control practices
  • Execute food preparation, menu planning, and food sanitation activities, ensure adherence to food safety standards, and provide customer service.
  • Support dining room operations, coordinate meal delivery, and communicate with residents for specialty orders.
  • Assist in cleaning of main kitchen and kitchenettes
  • Assist with pot washing and dish machine operation.
  • Clean/set-up the dining room for meal service.
  • Serve meals to residents in a pleasant and friendly manner.
  • Wash and sanitize cooking tools and small wares and deep clean all service stations.
  • General kitchen duties and others, as assigned.
  • Ensure standards of resident dietary services are consistently achieved.

RETAIL SALES MANAGER

ALATA EXCLUSIVE LIMITED
02.2021 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Accurately inputting and coding bills, credit card receipts and expenditures, and other accounts payable related duties
  • Accurately receiving payments, making bank deposits, and other accounts receivable duties
  • Ensuring office phone calls and mail/shipments are directed to the appropriate parties
  • Supporting engineers with paperwork, including expense reports, receipt processing, etc.
  • Ordering and organizing office and project materials and supplies
  • Assisting the HR/Finance Manager with business and office activities as required
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
  • Maintained sales staff by selecting, orienting and training Number full-time and part-time employees.
  • Created and implemented employee monthly action plans to increase sales and customer loyalty.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Drove sales by developing multi-million dollar contract sales.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Communicated product quality and market comparisons by creating sales presentations.

RETAIL SALES ATTENDANT

JADE COLLECTION LIMITED
02.2017 - 01.2020
  • Organizing merchandize on shop floor
  • Assisting customers and advising them on fashion choices
  • Selling clothes and processing payment at checkout
  • Maintaining store in clean and tidy condition
  • Working with other store personnel
  • Doing inventory.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

CUSTOMER CARE

MUM’S KITCHEN HOTEL
10.2016 - 01.2017
  • Greeting customers upon arrival and making them feel welcomed
  • Providing courteous and quick service to meet customers needs during their dining experience
  • Processing order and transactions
  • Handling customer complaints
  • Responding to customer reviews
  • Receiving and answering calls.

Front office and reception

SECRETARY BRITEWAY SERVICES LIMITED
06.2016 - 09.2016
  • Documentation and filling
  • Record keeping
  • Operating office equipment
  • Managing e-office
  • Ensuring security, confidentiality and integrity of data
  • Receiving incoming mails.

Secretary (Placement)

Kisumu County Government
02.2016 - 05.2016
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

HOUSE KEEPER

THE HUB HOTEL
Toronto, ON
2023.05 - 2023.06
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Certificate in Secretariate

Nairobi Aviation College
Nairobi, Kenya
01.2015

Kenya Certificate of Secondary Education (K.C.S.E - undefined

NGODHE SECONDARY SCHOOL
2012

Kenya Certificate of Primary Education (K.C.P.E) - undefined

KADIJU PRIMARY SCHOOLS
2008

Skills

  • Ms Excel
  • Goals and Performance
  • Product and Service Sales
  • Business Development and Planning
  • Strategic Account Development
  • Sales processes
  • Order management
  • Sales Reporting
  • Verbal and written communication
  • Ms Access
  • Ms Powerpoint
  • Answer Telephone Calls
  • Confirming Transactions
  • Restock Shelves
  • Strategic Planning
  • Organization Skills
  • Patient Reception
  • Customer and Client Relations
  • Verbal and Written Communication
  • Appointment Confirmation
  • Staff Management
  • Office Equipment Operation
  • Greeting and Seating Clients
  • Calendar Management
  • Appointment Booking
  • Making Appointments
  • Shorthand Writing
  • Microsoft Office
  • Call Transfers
  • Telephone Skills
  • Visitor Check-In
  • Call Answering and Routing
  • Security Awareness
  • Reminder Calls
  • Reception Desk Management
  • First Aid/CPR

Certification

STAGE I STAGE II Commerce Communication skills II Communication skills I Economics ICT I ICT II Document processing I (typing) Document processing II Shorthand I Shorthand II Secretarial Duties I Project Entrepreneurship project

Timeline

DIATARY AIDE

NEXIM HEALTHCARE CONSULTANT
05.2023 - Current

HOUSE KEEPER

THE HUB HOTEL
2023.05 - 2023.06

RETAIL SALES MANAGER

ALATA EXCLUSIVE LIMITED
02.2021 - 04.2023

RETAIL SALES ATTENDANT

JADE COLLECTION LIMITED
02.2017 - 01.2020

CUSTOMER CARE

MUM’S KITCHEN HOTEL
10.2016 - 01.2017

Front office and reception

SECRETARY BRITEWAY SERVICES LIMITED
06.2016 - 09.2016

Secretary (Placement)

Kisumu County Government
02.2016 - 05.2016

Certificate in Secretariate

Nairobi Aviation College

Kenya Certificate of Secondary Education (K.C.S.E - undefined

NGODHE SECONDARY SCHOOL

Kenya Certificate of Primary Education (K.C.P.E) - undefined

KADIJU PRIMARY SCHOOLS

STAGE I STAGE II Commerce Communication skills II Communication skills I Economics ICT I ICT II Document processing I (typing) Document processing II Shorthand I Shorthand II Secretarial Duties I Project Entrepreneurship project

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Sharon Otieno