Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Neal

Victoria,BC

Summary

A seasoned professional in medical office administration, I excel in streamlining operations and enhancing patient satisfaction while creating processes that support the Medical team. Involvement in staff training has led to significant improvements in efficiency and patient care coordination. With a keen eye for detail and a proactive approach, I consistently achieve high standards of service and operational excellence. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

15
15
years of professional experience

Work History

Lead Medical Office Assistant

Birch Family Medicine
01.2022 - Current
  • Assisted physicians with administrative tasks, enabling them to focus on providing high-quality patient care.
  • Collaborated closely with practice managers to identify opportunities for improvement within the office operations.
  • Optimized office workflow with clear communication between staff members, resulting in an organized environment.
  • Contributed to the successful implementation of a new Electronic Health Record system (MedAcess from Oscar), leading to improved data management practices.
  • Supervised junior office assistants, offering guidance and support in their day-to-day tasks while monitoring their progress towards professional goals.
  • Managed difficult situations involving upset patients or families calmly and effectively, preventing escalation of conflicts within the office setting.
  • Provided exceptional customer service, initiated triage processes while addressing patient concerns promptly and professionally.
  • Increased overall efficiency by collaborating with clinical staff to ensure proper supply inventory levels were maintained.

Administrative Assistant to the CFO

Downs Construction
01.2017 - 11.2018
  • Expedited invoice processing by developing a system for tracking payments and reconciling discrepancies efficiently.
  • Supported the finance team in month-end closing procedures, ensuring accuracy of accounts payable records and expense reporting.
  • Managed vendor relationships to ensure timely delivery of goods or services at optimal prices without compromising quality standards.
  • Provided prompt assistance to internal auditors during annual reviews by preparing relevant documentation as needed.
  • Maintained strict confidentiality of sensitive information pertaining to company finances, personnel matters, and strategic planning.
  • Managed special projects assigned by the CFO related to process improvement or organizational restructuring initiatives.
  • Liaised with IT staff to resolve any technical issues impacting department functionality, minimizing downtime.
  • Organized successful events, including board meetings, team-building activities, and conferences.
  • Supported company-wide employee engagement initiatives by participating in committee meetings and offering input on proposed programs.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.

Medical Office Administrator

Dr. Sundren Govender
06.2009 - 12.2016
  • Oversaw the implementation of a new EHR system, leading staff training sessions and addressing technical issues as they arose during the transition period.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
  • Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
  • Coordinated luncheons with Pharmaceutical Representatives.

Education

Medical Office Administrator

Sprott Shaw College
Victoria

Office Administration

Camosun College
Victoria, BC

FPSC Panel Management

University of The Fraser Valley
Abbotsford, BC
2022

Skills

  • Positive Attitude
  • Problem-Solving
  • Attention to Detail
  • Multitasking and Organization
  • Patient confidentiality
  • Office Administration
  • Computer Skills
  • Phone and Email Etiquette
  • Workload Management
  • Medical Records Management
  • Reception Management
  • Staff Training and Development



Timeline

Lead Medical Office Assistant

Birch Family Medicine
01.2022 - Current

Administrative Assistant to the CFO

Downs Construction
01.2017 - 11.2018

Medical Office Administrator

Dr. Sundren Govender
06.2009 - 12.2016

Medical Office Administrator

Sprott Shaw College

Office Administration

Camosun College

FPSC Panel Management

University of The Fraser Valley

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Sharon Neal