SHARON NAMATOVU
Toronto,ON
Summary
Compassionate and service-oriented professionals with experience in administration, hospitality and records management. I am currently pursuing a personal support worker certificate. Recognized for strong communication, organization and problem-solving skills. Passionate about delivering excellent administrative.
Overview
10
10
years of professional experience
Work History
Professional Development
Federation of black Canadians-career readiness accelerate
01.2025 - 03.2025
- Selected into a highly competitive program (10% acceptance rate) completed 8weeks and 30+ hours of training in workplace readiness, digital fluency and culturally responsive leadership
- Completed12+ real world simulations including presentations, mock interviews and conflict resolution scenarios
- Gained hands on experience with over 10 workplaces too (eg, hubspot, slack, Notion AI, Google suite, canvas) to boost productivity and teamwork.
- Led and contributed to team projects, strengthening problem solving, time management and cross functional collaboration
Waitress & Customer Service Rep
Kampala Serena Hotel
06.2021 - 07.2023
- Welcomed 35 customers per day, led them to their table, took food and drink orders, and served orders in a timely manner while ensuring customer satisfaction during the meal.
- Collected payments and cleaned tables after meals, providing excellent customer service throughout the dining experience.
Records and Archives Officer
Flex impressions limited
01.2021 - 12.2021
- Managed approximately 35 emails and records that’s to say, classifying, organizing and maintaining both physical and digital records.
- Ensured the organization complies with legal and regulatory requirements for records keeping.
- Managed the retention and disposal of records in accordance with relevant laws and policies.
- Maintained a systematic cataloging and indexing system for easy retrieval.
- Implemented electronic document management systems.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
Team Leader
Bryan White Foundation
11.2019 - 12.2020
- I led communication initiatives and coordinated outreach activities (giving out things to the orphans like clothes, food, collected business proposals of those that wanted to start business so that they can be helped financially) to support the foundations mission.
- Planned and organized 4 per week community events, ensuring smooth execution and strong engagement.
- Managed and guided a team of 15 volunteers, fostering collaboration and accountability
- Utilized leadership, planning and communication skills to deliver impactful awareness campaigns and project
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained database systems to track and analyze operational data.
Room Attendant
Kampala Serena Hotel
01.2018 - 10.2019
- Performed cleaning duties (about 12 rooms per day) at Kampala Serena Hotel, including dusting, vacuuming, sweeping, mopping, polishing floors and furniture, making beds, changing sheets, and sanitizing bathrooms while ensuring the security and privacy of guest rooms.
- Provided exceptional customer service by responding to inquiries, delivering and retrieving items on loan (e.g., iron boxes, iron boards), removing trash, and reporting maintenance issues or room vacancies
- Report inventory shortage to the housekeeping supervisor.
- Checked appliances in guest rooms to determine good working order.
Receptionist
Laburnam Courts and Apartments
08.2015 - 11.2017
- Company Overview: a prestigious residential address owned by Amina Hersi Morghe, offering amenities like an outdoor swimming pool, gym, spa, and free Wi-Fi.
- Managed documentation, record-keeping, and monitored system transactions at Laburnum Courts.
- Welcomed over 50 per day visitors, issued room cards, handled hotel bookings and reservations, and utilized strong communication skills for data collection and customer service and provided administrative support.
- A prestigious residential address owned by Amina Hersi Morghe, offering amenities like an outdoor swimming pool, gym, spa, and free Wi-Fi.
Education
Bachelor’s Degree - Records and Archives Management
Makerere University
Uganada Kampala05.2021
Personal support worker -
UMS Healthcare College
Dufferin Toronto04.2025
Skills
- Physical & Manual Skills
- Safety & Compliance
- Teamwork & Communication
- Maintenance & Organizational Skills
- Technical proficiency
- Records management
Certificates Training
- Standard CPR, First Aid, and AED, Toronto, 02/2025
- Homeless Connect, Toronto, 10/2024
- Time Change Women’s Employment Service, Toronto, 10/2024
- Uganda Muslim Association, Toronto, 04/2024
- Makerere University, Uganda, 05/2021
Core Competences
Proficient in lifting and carrying heavy objects, operating hand and power tools, and performing various manual tasks such as digging and site preparation., Knowledgeable in adhering to safety protocols, using personal protective equipment (PPE), and handling hazardous materials to ensure a safe work environment., Capable of working effectively in teams, following instructions from supervisors, and maintaining clear communication with colleagues to ensure task completion., Skilled in cleaning and maintaining work areas, organizing materials, performing basic equipment maintenance, and managing time efficiently to maximize productivity., Microsoft office, google workspace, EMR familiarity and document systems, Skilled in organising, retrieving and securely maintaining documents
Timeline
Professional Development
Federation of black Canadians-career readiness accelerate
01.2025 - 03.2025
Waitress & Customer Service Rep
Kampala Serena Hotel
06.2021 - 07.2023
Records and Archives Officer
Flex impressions limited
01.2021 - 12.2021
Team Leader
Bryan White Foundation
11.2019 - 12.2020
Room Attendant
Kampala Serena Hotel
01.2018 - 10.2019
Receptionist
Laburnam Courts and Apartments
08.2015 - 11.2017
Bachelor’s Degree - Records and Archives Management
Makerere University
Personal support worker -
UMS Healthcare College
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