Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

SHARON MUREKATETE

Montreal

Work Preference

Job Search Status

Open to work

Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in administration solutions.

Overview

10
10
years of professional experience

Work History

Bilingual Customer Service Representative

COMBINED INSURANCE
01.2022 - Current
  • Address policyholder's complaints or concerns
  • Audited customer account information to identify issues and develop solutions.
  • Educates customers on how best utilize their purchased products or services.
  • Works with underwriting modifying and implementing policy rules and benefits

Bilingual Customer Service Representative

NISSAN CANADA FINANCE
01.2021 - 01.2022
  • Respond to and resolves incoming dealer/customer inquiries and requests for all of Canada

Customer Service Representative

MILLENNIUM1SOLUTIONS
01.2019 - 01.2021
  • Documented conversations with customers to track requests, problems and solutions

Customer Service Representative

BOND BRAND LOYALTY
01.2019 - 01.2019
  • Collecting and interpreting data

Assistant Media Communications Manager

MICOLI GROUP
01.2018 - 01.2018
  • Used Hootsuite to schedule posts on all the company’s social media platforms

Research Assistant

WASAC I KIGALI RW
01.2017 - 01.2017
  • Assisted in research and collection of information

Program Assistant

WASAC I KIGALI, RW
01.2016 - 01.2017
  • Promoted Awareness of new activities in the country

Education

Ontario Graduate Certificate - Marketing Management

Humber College
Toronto
06.2026

Bachelor's Degree - undefined

Mount Kenya University
01.2017

Skills

Microsoft Office, including Photoshop, Illustrator and InDesign

Data entry

Customer relations

Shipping and receiving understanding

Report generation

Time Management

Insurance Bilingual Customer Service Representative

Languages

English, Proficient (C2)
Native or Bilingual
French, Proficient (C2)
Native or Bilingual

Timeline

Bilingual Customer Service Representative

COMBINED INSURANCE
01.2022 - Current

Bilingual Customer Service Representative

NISSAN CANADA FINANCE
01.2021 - 01.2022

Customer Service Representative

MILLENNIUM1SOLUTIONS
01.2019 - 01.2021

Customer Service Representative

BOND BRAND LOYALTY
01.2019 - 01.2019

Assistant Media Communications Manager

MICOLI GROUP
01.2018 - 01.2018

Research Assistant

WASAC I KIGALI RW
01.2017 - 01.2017

Program Assistant

WASAC I KIGALI, RW
01.2016 - 01.2017

Bachelor's Degree - undefined

Mount Kenya University

Ontario Graduate Certificate - Marketing Management

Humber College
SHARON MUREKATETE