Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Sharon McGrath

Sales Associate/Customer Service
Sherwood Park,AB

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Creative, well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.

Focused with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.

Diligent with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

31
31
years of professional experience

Work History

Sales Associate

Lowes’s-Gateway
Edmonton , Alberta
04.2020 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Associate - Contractor Sales

Kitchen Craft
Edmonton , Alberta
01.2002 - 05.2019
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Prioritized tasks and projects to meet tight deadlines.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Customer Service Representative

PF Custom Countertops
Edmonton , Alberta
10.2000 - 01.2002
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

BGE Indoor Air Quality Solutions
Edmonton , Alberta
01.1998 - 04.2000
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Receptionist

Delton Cabinet
Edmonton, AB
05.1990 - 10.1998
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

Education

Professional Selling Course -

Nait
Edmonton, AB
09.1993

Banking And Finance

Edmonton Training Centre
Edmonton, AB
07.1992

Marketing And Consumer Studies

Edmonton Training Centre
Edmonton, AB
03.1992

Grade 10 -

Williams Lake Junior Senior Secondary School
Williams Lake, BC
06.1981

Skills

  • Sales Trends
  • Customer Service
  • Inventory Control Procedures
  • Time Management
  • Order Processing
  • Stockroom Upkeep
  • Sales Expertise
  • POS System Operations
  • Store Opening and Closing
  • Product Recommendations
  • Policy and Procedure Adherence
  • Upselling Techniques
  • Cash Handling
  • Teamwork and Collaboration
  • Stocking and Receiving
  • Verbal and Written Communication
  • Customer Needs Assessment
  • Retail Loss Prevention
  • Sales Goal Attainment
  • Appliance Sales
  • Persuasive Selling
  • Sales Communications
  • Quote Generation
  • Cash Register Operations

Accomplishments

  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Sales Associate

Lowes’s-Gateway
04.2020 - 05.2022

Associate - Contractor Sales

Kitchen Craft
01.2002 - 05.2019

Customer Service Representative

PF Custom Countertops
10.2000 - 01.2002

Customer Service Representative

BGE Indoor Air Quality Solutions
01.1998 - 04.2000

Receptionist

Delton Cabinet
05.1990 - 10.1998

Professional Selling Course -

Nait

Banking And Finance

Edmonton Training Centre

Marketing And Consumer Studies

Edmonton Training Centre

Grade 10 -

Williams Lake Junior Senior Secondary School
Sharon McGrath Sales Associate/Customer Service