SHARON LYNN HYDE
Manager
BRACEBRIDGE,ONTARIO
Summary
Diligent [Desired Position] with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Design Label Systems Inc.
04.2006 - Current
- Managing a team of CSR’s to ensure they are proactive, clear, concise & courteous in their communications with internal & external customers
- Problem solving
- Estimating
- Provide training for CSR & Sales Reps
- Order processing
- Daily Reports
- Supported and assisted with the Operations Manager to ensure proper workflow is maintained in the plant
Education
Courses Completed
Brampton Centennial Secondary School
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Exceptional interpersonal communication
- Team building and leadership
- Relationship building
- MS office
- Handling escalations
- Product knowledge
- Administrative support
- New hire training
- Customer relations
- Exceptional telephone etiquette
- Conflict resolution techniques
Awards
Excellent Customer Service Badge, 8
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
Design Label Systems Inc.
04.2006 - Current
Courses Completed
Brampton Centennial Secondary School
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