Summary
Overview
Work History
Education
Skills
Technologies
Timeline
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Sharon Lazrado

Toronto,ON

Summary

Adept at driving business transformation and process improvement. Leveraged expertise in Salesforce Configuration and critical thinking at Salesforce to enhance operational efficiency and stakeholder satisfaction. Strategic alignment and problem-solving abilities enabled in a 70% increase in system utilization, showcasing commitment in delivering impactful business solutions.

Overview

14
14
years of professional experience

Work History

Innovation Manager

Salesforce
07.2021 - Current
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Led successful migrations from legacy systems to modern platforms, minimizing downtime and maximizing benefits realization for stakeholders.
  • Championed innovation initiatives within the organization to encourage the adoption of emerging technologies as part of strategic planning efforts.
  • Championed a customer-centric approach in process design, leading to 80% improved client satisfaction ratings.
  • Collaborated with Business Technology and Professional Services at Salesforce to integrate systems effectively, enhancing data accuracy and accessibility.
  • Analyzed user feedback meticulously, incorporating suggestions into future iterations of process improvements.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Managed stakeholder expectations effectively throughout the entire product development process.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Senior Salesforce Consultant

Wingate Group
04.2021 - 07.2021
  • Optimized customer's CRM processes by identifying pain points and recommending strategic changes.
  • Guided customers through successful Salesforce migrations, ensuring minimal downtime and seamless data transfer.
  • Earned a reputation for consistently delivering high-quality solutions on time, within budget, and exceeding client expectations.
  • Spearheaded cross-functional team collaborations that fostered innovation in solution development while maintaining a focus on delivering value to customers.
  • Boosted customer satisfaction rates by 20% providing expert advice on best practices for Salesforce usage.
  • Collaborated closely with stakeholders to gather requirements and translate them into effective Salesforce solutions tailored to their unique needs.
  • Created proofs of concept for innovative new solutions.
  • Increased Salesforce adoption by developing and implementing customized solutions for clients.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Salesforce Project Manager

VisaPlace
11.2020 - 04.2021
  • Enhanced user experience by designing and implementing custom Salesforce applications.
  • Maximized system capacity by identifying bottlenecks in existing codebase and devising strategic optimization plans.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Consistently met or exceeded project goals, delivering high-quality solutions within budget constraints.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Mentored 3+ junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Streamlined business processes for 15% increased efficiency with the development of tailored Salesforce solutions.

Senior Salesforce Consultant

Wingate Group
11.2019 - 11.2020
  • Achieved successful data migration of 100,00+ records from legacy systems into new Salesforce environments without loss or compromise of vital information assets.
  • Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
  • Mentored junior consultants, sharing knowledge and expertise in order to foster professional growth within the team.
  • Conducted thorough analysis of client requirements, translating them into actionable plans for successful Salesforce integration.
  • Developed custom applications and integrations within the Salesforce platform, enhancing overall system functionality for clients.
  • Collaborated with cross-functional teams on complex projects, ensuring timely delivery of high-quality Salesforce solutions.

Salesforce Consultant

Incapsulate
02.2018 - 11.2019
    • Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
    • Conducted thorough analysis of client requirements, translating them into actionable plans for successful Salesforce integration.
    • Contributed to proposal development processes, utilizing in-depth knowledge of Salesforce solutions to help win new business opportunities for the company.
    • Resolved technical issues promptly and efficiently, minimizing downtime and ensuring seamless user experiences with the Salesforce platform.
    • Built strong relationships with key stakeholders at all levels within client organizations, facilitating open communication channels throughout project engagements.
    • Streamlined business processes for clients with efficient Salesforce configurations and customizations.

Senior Business Analyst

Barton Associates
01.2017 - 02.2018
    • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
    • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
    • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
    • Improved project efficiency by analyzing business processes and identifying areas for improvement.
    • Coached employees on best practices, providing constructive feedback to support their professional growth.

Ecommerce Consultant

Expecient Inc
07.2015 - 12.2016
  • Collaborated with diverse clients to successfully implement the Manhattan OMS solution, enhancing operational efficiency.
  • Facilitated workshops to demonstrate product capabilities, gathering and documenting requirements into comprehensive Functional Specification documents.
  • Supported Integration design solutions to seamlessly connect OMS and various third-party applications, including ATG, Cybersource, Responsys, and Middleware.
  • Operated within a multi-vendor environment to diagnose and resolve testing issues, liaising with development teams to ensure timely resolutions.
  • Led the Data Migration Track, overseeing the migration of 8 million customer orders, 500,000 user profiles, and 500,000 products from legacy systems to Manhattan OMS.
  • Served as Subject Matter Expert for the end-to-end implementation of the Data Migration Track, ensuring best practices and efficient processes.

Business Analyst

PrismHR
08.2014 - 05.2015
    • Streamlined business processes in Salesforce, significantly enhancing user experience and increasing system utilization by 70%.
    • Served as Salesforce System Administrator, designing and maintaining information within the CRM to optimize functionality.
    • Developed and generated insightful reports and dashboards for various teams, including Sales, Customer Service, and Finance, using SAP BO and Salesforce.
    • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
    • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
    • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
    • Improved business processes by analyzing current practices and recommending optimization strategies.

Graduate Research Assistant

Worcester Polytechnic Institute
08.2013 - 04.2014
  • Developed and implemented optimization rules for effective supply chain management, enhancing operational efficiency.
  • Conducted an extensive literature review for a research project on human trafficking, creating analytical models that utilized data mining and mathematical optimization techniques to profile and track traffickers and victims across the United States. This research aims to empower government agencies in proactively mitigating human trafficking

Senior Software Developer

Infosys Technologies
09.2010 - 05.2013
    • Developed PLSQL stored procedures to facilitate data migration from Oracle 11i Legacy System to Supplier Hub (Oracle R12), ensuring data integrity and consistency.
    • Designed and implemented data flow processes for the Supplier Information Management system, enhancing overall system efficiency.
    • Created software solutions for alert notifications, streamlining various internal job functions and improving operational responsiveness.
    • Integrated the Supplier Information Management system with a front-end web interface, establishing rules to validate LDAP login credentials for enhanced security.

Education

Master of Science - Project Management

Harrisburg University of Science And Technology
Harrisburg, PA, USA
08.2021

Master of Science - Information Technology

Worcester Polytechnic Institute
Worcester, MA, USA
05.2015

Bachelor of Engineering - Electronics And Telecommunication

Mumbai University
Mumbai, Maharashtra, India
06.2010

Skills

  • Innovation Strategy
  • Business process improvement
  • Business Analysis
  • IT Governance
  • Business solutions
  • Strategic Alignment
  • Problem-solving abilities
  • Multitasking Abilities
  • Critical Thinking
  • Salesforce Configuration
  • Data Migration
  • Attention to Detail
  • SQL and Databases
  • Data and Analytics
  • Decision-Making
  • Analytical Thinking
  • Interpersonal Skills
  • Software Development Lifecycle

Technologies

Sales Cloud, Service Cloud, Salesforce CPQ, Revenue Cloud, Slack Integration, Mulesoft Integration, Pardot, Net2Phone, Calendly, D&B Hoovers, Gearset, Five9 Integration, Chargent Order Integration, 360 SMS integration, DocuSign Integration, Schedule Once Integration, Google Ads, Google Analytics,Field Service Lightning, Salesforce Community Portal, Einstein Analytics Studio, Marketo,Manhattan OMS, SAP BO,Oracle Applications, SQL,PLSQL

Timeline

Innovation Manager

Salesforce
07.2021 - Current

Senior Salesforce Consultant

Wingate Group
04.2021 - 07.2021

Salesforce Project Manager

VisaPlace
11.2020 - 04.2021

Senior Salesforce Consultant

Wingate Group
11.2019 - 11.2020

Salesforce Consultant

Incapsulate
02.2018 - 11.2019

Senior Business Analyst

Barton Associates
01.2017 - 02.2018

Ecommerce Consultant

Expecient Inc
07.2015 - 12.2016

Business Analyst

PrismHR
08.2014 - 05.2015

Graduate Research Assistant

Worcester Polytechnic Institute
08.2013 - 04.2014

Senior Software Developer

Infosys Technologies
09.2010 - 05.2013

Master of Science - Project Management

Harrisburg University of Science And Technology

Master of Science - Information Technology

Worcester Polytechnic Institute

Bachelor of Engineering - Electronics And Telecommunication

Mumbai University

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Sharon Lazrado