Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharon LaLonde

emeryville,ON

Summary

Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Home Hardware
Stittsville, Ontario
06.2022 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Department Manager

Rona Home and Garden
Ottawa, Ontario
04.2002 - 04.2024
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Recruited and trained new employees to meet job requirements.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Assigned work and monitored performance of project personnel.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.

Education

High School Diploma -

Belle River High School
Belle River, ON

Algonquin College
Ottawa, ON

Skills

  • Stock management
  • Department oversight
  • Order management
  • Assignment delegation
  • Staff supervision
  • Performance evaluations
  • Scheduling coordination
  • Business development
  • Customer service
  • Loss prevention
  • Team building and leadership
  • Attention to detail

Certification

  • Member of the workplace health and safety committee

Timeline

Assistant Store Manager

Home Hardware
06.2022 - Current

Department Manager

Rona Home and Garden
04.2002 - 04.2024

High School Diploma -

Belle River High School

Algonquin College

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Sharon LaLonde