Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
Generic

Sharon King

Bedford ,NS

Summary

An organized, responsible Leader with extensive experience in many diverse areas of administration including specializing in scheduling, employee attendance reliability and relations, disability management, return to work and rehabilitation programs, with confidential administration information., and all aspects of employee and Union relationships. Possess exceptional interpersonal skills and the ability to lead and manage Expertise in, but not limited to: Employee Administration Workers' Compensation Cases Customer Service Workplace rehabilitation Disability Management and Administration Claims Administration Kronos Peoplesoft Dynamic Hotel Manager skilled in developing and training teams, effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture. Organized and efficient [Job Title] focused on creating a positive travel experience for all passengers. Brings in-depth knowledge of [Area of expertise], along with superb problem solving and conflict resolution capabilities.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Parkwest Physiotherapy
03.2024 - Current
  • Managed patient intake for diverse therapy sessions including Physio, Massage Therapy, and acupuncture.
  • Processed various types of insurance claims with accuracy.
  • Ensuring all the tools utilized by the Therapists are maintained, clean, stocked and in working order for each shift.
  • Adhered to health privacy standards for patients while maintaining schedules.
  • Dealt with cases of excessive absenteeism effectively and fairly to produce deterrence through coach, counsel and application of discipline and progressive follow-up measures.
  • Greeted visitors with professionalism and courtesy.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Manager (contract)

Workforce Planning
03.2024 - Current
  • Provided support and training for Reliability Managers, presented on absenteeism and rehabilitation /return-to-work throughout Air Canada airports
  • Conducted monthly Statistical reviews with Airport leadership
  • Provided Customer Service Manager training module for managing attendance
  • Delivered benchmarking and introduction of Employee Wellness programs
  • Presented on trends and statistical updates at Airport Safety Boards
  • Facilitated case management meetings with Compensation Boards, local Station Management, and Occupational Health Service Nurses for effective problem resolution.
  • Facilitated conflict resolution by understanding staff concerns and negotiating effective solutions.

Administrator

Consulting Opportunities Performance Management Solutions
11.2023 - 02.2024
  • Acted as company liaison at Primeflight in temporary contract assistant role to support company objectives.
  • Resolved employment-related disputes through proactive communication., monitoring all WSIB claims.
  • Oversaw portfolio of 200+ staff accounts involving 12 WSIB claims.
  • Analyzed business challenges and objectives to provide tailored solutions.
  • Coordinated with Sedgwick to ensure timely communication of employer data to WSIB and facilitate claims processing.

Customer Service

Air Canada
04.1990 - 09.2013
  • Managed Customer Service short term absenteeism
  • Liaised with Labour Relations, unionized staff and resource planning to identify and develop for rehabilitation duties for employees requiring duty to accommodate Accomplishments
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Served as the main liaison between customers, management and sales team.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Trained and coached [Number] new customer service agents.

Customer Service Manager (CSM), Passenger Services and Manpower Planning

Air Canada
04.1990 - 09.2013
  • Advanced from Customer Service to Management across multiple deployments in Canada.

Education

Certificate of Appreciation and Dedication -

Anderkoch Travel and Tourism
Toronto, Ontario
1988

Certificate - Travel and Tourism

Kingswood Elementary School
Toronto, ON

Conversational French Level

Sheridan College
Oakville, ON
1988

Associate of Arts -

WILFRID LAURIER UNIVERSITY
Waterloo, Ontario
2000

Skills

  • Service-oriented
  • Able to learn quickly
  • Safey management
  • Follows procedures
  • Multitasking skills
  • Written and oral communication skills
  • Global travel

Accomplishments

  • EDUCATION & PROFESSIONAL DEVELOPMENT & HONOURS/AWARDS
  • Honour Achievement Award 2014 2014

Certification

Medical Terminology Certificate of Appreciation and Dedication Certificate, Travel and Tourism

Languages

Conversational French Level 1

Affiliations

Volunteer Service

Timeline

Administrative Assistant

Parkwest Physiotherapy
03.2024 - Current

Manager (contract)

Workforce Planning
03.2024 - Current

Administrator

Consulting Opportunities Performance Management Solutions
11.2023 - 02.2024

Customer Service

Air Canada
04.1990 - 09.2013

Customer Service Manager (CSM), Passenger Services and Manpower Planning

Air Canada
04.1990 - 09.2013

Certificate of Appreciation and Dedication -

Anderkoch Travel and Tourism

Certificate - Travel and Tourism

Kingswood Elementary School

Conversational French Level

Sheridan College

Associate of Arts -

WILFRID LAURIER UNIVERSITY

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Sharon King