Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Khan

Markham

Summary

Dynamic professional with a proven track record at Chartwell Rouge Valley Retirement, excelling in effective communication and financial budget oversight. Recognized for enhancing guest experiences and streamlining operations, I leverage collaborative teamwork and multitasking skills to drive program success and foster strong client relationships. Committed to delivering exceptional service and operational excellence.

Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.

Overview

27
27
years of professional experience

Work History

Lifestyles & Program Assistant

Chartwell Rouge Valley Retirement
08.2021 - Current
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of [Type] program and associated activities.
  • Monitored program budgets to track expenses and highlight areas for financial optimization.
  • Completed daily logs for management review.

Guest Attendant

Chartwell Rouge Valley Retirement
05.2012 - 08.2021
  • Enhanced guest experience by providing personalized service and attending to their specific needs.
  • Participated in regular training sessions, staying up-to-date on industry trends and best practices for guest services.
  • Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
  • Collaborated with healthcare professionals to ensure seamless delivery of services for optimal patient outcomes.
  • Provided support during emergencies or crisis situations, maintaining a calm demeanor and contributing to swift resolution of issues affecting guest safety or wellbeing.
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
  • Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
  • Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
  • Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.

Team Leader Supervisor

The Body Shop Canada
04.2005 - 04.2012
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Streamlined payroll processing through the implementation of updated systems and protocols.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.

East Regional Sales Manager

Comark Ricki's Division
11.1997 - 03.2005
  • Nurtured existing client relationships to drive account expansion and increased revenue per customer.
  • Established a robust network of industry connections to maintain awareness of emerging trends and potential partnership opportunities.
  • Organized successful trade shows and events to showcase company products, generating significant lead conversions.
  • Coordinated closely with marketing department on targeted promotional campaigns, resulting in increased brand awareness and lead generation.
  • Identified new business opportunities through comprehensive market research and competitor analysis.
  • Developed and executed sales plans for consistent revenue growth in the East region.
  • Analyzed market trends and customer needs to identify new business development opportunities.
  • Collaborated with marketing department to maintain proper branding.

Education

Business Administration And Management -

Seneca College of Applied Arts And Technology
North York, None
06-1993

Skills

  • Collaborative Teamwork
  • Effective Multitasking
  • Accurate Data Entry
  • Effective Scheduling Coordination
  • Office Administration Support
  • Effective Communication
  • Accurate Payroll Reporting
  • Financial Budget Oversight

Timeline

Lifestyles & Program Assistant

Chartwell Rouge Valley Retirement
08.2021 - Current

Guest Attendant

Chartwell Rouge Valley Retirement
05.2012 - 08.2021

Team Leader Supervisor

The Body Shop Canada
04.2005 - 04.2012

East Regional Sales Manager

Comark Ricki's Division
11.1997 - 03.2005

Business Administration And Management -

Seneca College of Applied Arts And Technology

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Sharon Khan