Sharon-Kay Grenier
Fort McMurray,AB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Member and Event Coordinator
Vista Ridge
Fort McMurray, AB
03.2024 - Present
- Performed administrative duties such as filing paperwork or updating guest records.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Managed the maintenance of member records, including contact information updates.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
Event and Sales Manager
Vintage Hotels - Inn on The Twenty
Jordan, ON
10.1999 - 06.2022
- Established relationships with key clients, while maintaining existing customer base.
- Developed sales plans, goals, strategies and objectives to achieve personal and team goals and revenue objectives.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Developed diagrams and floor plans with event setup requirements.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
- Produced contracts and invoices for events and monitored fee collection.
- Managed correspondence, answered telephone calls and tracked documentation.
Education
Personal Support Worker -
Niagara College
Welland, ON10.1998
Medical Office Assistant -
Niagara College
Welland, ON06.1994
Skills
- Pipeline Management
- Key Account Development
- Account Management
- Strategic Planning
- Event Planning
- Catering Coordination
- Guest Relations
Timeline
Member and Event Coordinator
Vista Ridge
03.2024 - Present
Event and Sales Manager
Vintage Hotels - Inn on The Twenty
10.1999 - 06.2022
Personal Support Worker -
Niagara College
Medical Office Assistant -
Niagara College
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