Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Online Order Specialist/Pro-active
Canadian Tire
Fort Erie, ON
06.2020 - Current
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Responsible for all administration duties including customer complaints and refunds.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service
Canadian Tire
Fort Erie, ON
04.2015 - 06.2020
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
handling cash, credit card and debit transactions
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used POS system to process payments and issue receipts.
completed returns and exchanges in a timely manner.
Education
OSSD -
Fort Erie Secondary School
Fort Erie, ON
1997
Skills
Committed to providing excellent customer service; over 20 years’ experience
Able to work effectively both as team member and independently
Takes pride working in a challenging work environment
Able to work well with others to build positive relationships
Hardworking and dedicated professional
Learns new skills quickly with minimal supervision
Part Time Helper For Summer and Evening Programs at Fort Erie Community PreschoolPart Time Helper For Summer and Evening Programs at Fort Erie Community Preschool