Sharon Jardine
Fort Erie,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Online Order Specialist/Pro-active
Canadian Tire
Fort Erie, ON
06.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responsible for all administration duties including customer complaints and refunds.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service
Canadian Tire
Fort Erie, ON
04.2015 - 06.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- handling cash, credit card and debit transactions
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Used POS system to process payments and issue receipts.
- completed returns and exchanges in a timely manner.
Education
OSSD -
Fort Erie Secondary School
Fort Erie, ON1997
Skills
- Committed to providing excellent customer service; over 20 years’ experience
- Able to work effectively both as team member and independently
- Takes pride working in a challenging work environment
- Able to work well with others to build positive relationships
- Hardworking and dedicated professional
- Learns new skills quickly with minimal supervision
- Strong work ethnic
- Reliable and Responsible
Timeline
Online Order Specialist/Pro-active
Canadian Tire
06.2020 - Current
Customer Service
Canadian Tire
04.2015 - 06.2020
OSSD -
Fort Erie Secondary School
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