Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Hobbies and Interests

Sharon I Scott

Edwin,Canada

Summary

To gain full time employment.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Knowledgeable Individual with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.


Overview

17
17
years of professional experience

Work History

Manager 305 Petro

Arrowhead Development
09.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Administrative Assistant

Long Plain Employment & Training
01.2015 - 02.2017
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Mentor

Aboriginal Centre
01.2013 - 07.2014
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Collaborated with faculty and staff to identify areas where peer mentors could provide additional support.
  • Created a safe space for open discussion about sensitive topics such as substance abuse or mental health concerns without judgment or stigma attached.
  • Inspired personal growth by helping mentees set achievable goals and providing guidance on how to reach them.
  • Established trust with mentees through active listening, empathy, and genuine interest in their lives and experiences.

Child & Family Services Worker

Dakota Ojibway Child & Family Services
10.2009 - 11.2010
  • Documented data and completed accurate updates to case records.
  • Improved access to mental health services for families by establishing partnerships with local providers and coordinating referrals as needed.
  • Provided culturally sensitive services to diverse populations, ensuring equitable treatment for all clients served in the program.
  • Increased parental involvement in children''s education by developing collaborative relationships between families and schools.
  • Promoted positive parenting practices through the delivery of evidence-based programs and workshops.
  • Contributed to the development of new policies and procedures for the Family Services department, ensuring optimal service delivery to clients.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of family services.
  • Reduced child neglect cases by providing ongoing support and education to parents on proper childcare techniques.
  • Enhanced communication within families by facilitating regular meetings and discussions to address concerns.

Probation Officer

Probation Services
02.2008 - 06.2009
  • Maintained compliance with all legal statutes, policies and procedures.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Supervised offenders to reduce risk to community.
  • Screened offender referrals and completed intake interviews and paperwork.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Conducted investigations into violations and other allegations.
  • Wrote progress reports and testified under oath at court hearings.
  • Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Adhered to legal requirements by performing office, home, and employment visits.
  • Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
  • Performed both pre-sentence and pre-parole investigations.
  • Developed case reports detailing inmate history and likelihood of committing another crime.
  • Completed reports on behalf of court and associated legal entities.

Education

CPR/First aid Training -

01.2013

Vicarious trauma training -

01.2013

Core Training - child protective services, case planning, the effects of child abuse and neglect on a child’s development, and also separation, placement, and reunification

Dakota Ojibway Child& Family Services
01.2013

The above training was taken in 4 different sessions, core training 1 thru 4.

  • Completed Coursework: Core Training , 1999
  • Professional Development Yearly on updates within the agency and Team building.

Completed 2 of 3 years -

Brandon University, Brandon, Manitoba
01.1998

Graduated -

Yellowquill College
01.1995

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Administrative support
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Filing
  • Customer relations
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Professional communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player
  • Excel spreadsheets
  • Appointment scheduling
  • Recordkeeping
  • Verbal communication
  • Data organization
  • Deadline oriented
  • Records management
  • Professional and mature
  • Invoice processing
  • Documentation and reporting
  • Relationship building
  • Document management
  • Data management
  • Spreadsheets
  • Data collection
  • Prioritization
  • Document control
  • Client relations
  • Resourceful
  • Confidential document control
  • Meeting planning
  • Complex Problem-solving
  • Documentation and control
  • Schedule management
  • Meeting arrangements
  • Attendance record management
  • Writing reports
  • Supervising staff
  • Program files maintenance
  • Record preparation
  • Workflow planning
  • Staff management
  • Correspondence writing
  • Strategic planning

Languages

English
Professional Working

Accomplishments

  • Supervised team of 30 staff members.

Timeline

Manager 305 Petro - Arrowhead Development
09.2023 - Current
Administrative Assistant - Long Plain Employment & Training
01.2015 - 02.2017
Mentor - Aboriginal Centre
01.2013 - 07.2014
Child & Family Services Worker - Dakota Ojibway Child & Family Services
10.2009 - 11.2010
Probation Officer - Probation Services
02.2008 - 06.2009
- Vicarious trauma training,
Brandon University - Completed 2 of 3 years,
Yellowquill College - Graduated,
- CPR/First aid Training,
Dakota Ojibway Child& Family Services - Core Training, child protective services, case planning, the effects of child abuse and neglect on a child’s development, and also separation, placement, and reunification

Hobbies and Interests

  • Sewing
  • Cooking
  • Spending time with family and friends
  • Attending cultural events and participating (dance) in a Sundance

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Sharon I Scott