Sharon Hong
Santa Ana
Summary
Experienced department coordinator with a strong background in effectively coordinating and managing various departments. Recognized for exceptional organizational skills and a proactive approach to enhancing operational efficiency. Adept at fostering team collaboration and adapting to changing requirements seamlessly. Known for reliability and a results-driven mindset, with excellent communication and leadership abilities.
Overview
5
5
years of professional experience
Work History
Landscape Operations Coordinator
Village Management Services
01.2024 - Current
- Plans, organizes, and coordinates the work involved with the nursery
- Works with crew foreman and supervisors to establish daily distribution schedules and review nursery issues, including inventory, disease detection, pruning, fertilization, pest control, and irrigation for all bedding plants, shrubs, and trees
- Inspects completed and ongoing work to ensure quality and efficiency
- Maintains nursery activity records for 150,000 units, completing inventory sheets for input into a computer database by myself
- Collaborates effectively with co-workers, customers, and others by sharing ideas constructively and positively
- Addresses problems constructively to find mutually acceptable and practical business solutions while fostering a respectful and inclusive workplace.
Landscape Administrative Assistant
Village Management Services
06.2022 - 12.2024
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Directed customer communication to appropriate department personnel
- Maintained accurate department and customer records
- Scheduled appointments, meetings and events for management staff
- Responded effectively to sensitive inquiries or complaints of Laguna Woods Village residents
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
- Garnered expertise in Stellar to track client and customer information, file confidential records, and document rendered services reports
- Directed crew members completing landscaping tasks
- Checked current landscape projects to monitor work progress
Salon Operations Manager
The Lash Lounge, DBA Jocob Tucker Inc.
02.2020 - 06.2022
- Working closely with the salon General Manager to assist with stylist training, new hire onboarding, and salon scheduling
- Continued monitored marketing for product lines while maintaining a close eye on competitive products in the marketplace
- Efficiently oversee membership billing and service-related issues
- Maintained a 90% new guest-to-member conversion rate since the salon's second COVID-19 closure for nonessential businesses
- Oversee all sales and cash transactions as well as weekly bank deposits
- Ranked #1 in California for the most lash extension full set sales since reopening from two simultaneous COVID-19 closures
- Utilized successful strategies for sales, customer service, and daily operations to continuously improve overall business and customer base
Education
DIPLOMA - Master Makeup TONI
CINEMA MAKEUP SCHOOL, GUY HAIRDRESSING ACADEMY
LOS ANGELES, CAToni & Guy Terminology and Methodology
CA
COSTA MESA, CASkills
- Structured Task Prioritization
- Strong Interpersonal Skills
- Data Management
- Inventory Control
- Customer relationship management
- Strong Proficiency in Microsoft Office Applications
- Operations management
- Project coordination
- Process improvement
- Resource allocation
Timeline
Landscape Operations Coordinator
Village Management Services
01.2024 - Current
Landscape Administrative Assistant
Village Management Services
06.2022 - 12.2024
Salon Operations Manager
The Lash Lounge, DBA Jocob Tucker Inc.
02.2020 - 06.2022
Toni & Guy Terminology and Methodology
CA
DIPLOMA - Master Makeup TONI
CINEMA MAKEUP SCHOOL, GUY HAIRDRESSING ACADEMY
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