SHARON HAMPTON
Livermore,CA
Summary
Experienced office management professional skilled in handling diverse administrative, technical, and executive-support tasks. Known for effectively resolving challenges through innovative solutions and process improvements. Skilled in building strong relationships and collaborating with individuals of varying personality types.
Overview
15
15
years of professional experience
Work History
Account Manager
Astro Green Ventures Group LLC
10.2024 - Current
- Duties include but not limited to the following:
- Receive, create and respond to daily inquiries from property mangers and homeowners regarding maintenance/irrigation/enhancements/tree work for (25) accounts
- Provide updates on progress of approved Work Orders
- Run and present weekly billing report to determine deadlines and invoice out completed work.
- Delegate and assign work based on associates experience.
- Provide training for safety
- Schedule CE classes for pesticide licensing to remain current in Alameda County, Contra Costa County & Santa Clara.
- Create Proposals for recommended work.
- Schedule and attend monthly walks with property managers and HOA board members to discuss opportunities throughout property.
- Research and apply for rebate programs for HOA's to remain compliant with turf conversion deadlines. This also included scheduling and ensuring completion of fire suppression by the deadline each year.
Office Manager
Astro Green Ventures Group
04.2022 - 10.2024
- Respond to and assign Work Orders coming from Property Managers in an organized and timely manner
- Translate and publicize Safety Trainings for the crews to acknowledge
- Submit and follow up with proposals for Enhancements/Irrigation/Trees
- Create and update agenda for weekly meetings
- Assist HR in rolling out Open Enrollment
- Create 52 Week Calendar to anticipate customers needs throughout the year.
- Support Supervising and Management Team with research on products.
- Communicate and translate for the crew any Service Request that come through.
- Order plants and materials for approved work.
- Assign and reconcile Purchase Orders
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Office Administrator
Allied Landscape Services
01.2021 - 04.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow, and readability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored inventory for 8 routes of associates.
Assistant Business Office Manager
CarMax
01.2016 - 12.2020
- Manage a team of 20 and make decisions using independent sound judgement
- Supervised business office inventory use, placed new orders, and track overall expenses
- Utilize reports, analyze information, and monitor trends to identify opportunities
- Display financial responsibility through P&L management
- Interview, hire, train, and promote associates to support Business Office operations
- Champion and implement both company and store initiatives for consistent execution and continuous improvement
- Resolve customer and associate issues
- Facilitate and participate in meetings and conference calls
- Checked business operations to verify compliance with policies and procedures
- Meet coverage demands by coordinating employee schedules and assignments
- Maintain incoming and outgoing office mail and arranged for package shipments
- Completed annual staff performance evaluations for an office of 20.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
Lead Business Office Associate
CarMax
02.2014 - 01.2016
- Utilize DMV systems to efficiently register about 50 vehicles per day
- Implemented new procedure to reduce transactions from going late to the DMV by 80%.
- Interpret and train associates on DMV updates
- Management of cash procedures
- Approve, verify, and audit stipulations for financed deals
- Follow up with funding department on pending funding issues
- Follow up with lenders and other locations for updates on title status
Business Office Associate
CarMax
11.2010 - 02.2014
- Updated office files daily and kept records organized
- Provide customer service by listening, answering customer questions and explaining complicated finance paperwork process for an average of 30 - 40 customers a day.
- Utilize and implement the correct filing system
- Respond to and initiate emails daily
- Provide exceptional customer service
Education
Diploma -
Grace M Davis High
Modesto CA05.2007
Skills
- Office Supplies and
- Excellent Multitasking Abilities Spanish Native or Bilingual
- Scheduling Inventory
- Client Correspondence
- Licensing Requirements
- Customer service
- Teamwork and collaboration
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Astro Green Ventures Group LLC
10.2024 - Current
Office Manager
Astro Green Ventures Group
04.2022 - 10.2024
Office Administrator
Allied Landscape Services
01.2021 - 04.2022
Assistant Business Office Manager
CarMax
01.2016 - 12.2020
Lead Business Office Associate
CarMax
02.2014 - 01.2016
Business Office Associate
CarMax
11.2010 - 02.2014
Diploma -
Grace M Davis High
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