Sharon Gopez
Housekeeping Supervisor
Iqaluit,CA
Summary
Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable with hotel and cruise operations, cleaning procedures and health and safety regulation. Versatile individual with experience in night auditing and frontdesk operation.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Housekeeping Supervisor
Frobisher Inn
Iqaluit, Nunavut
11.2022 - Current
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Communicated repair needs to maintenance staff.
- Trained and mentored new staff on cleaning and safety protocols.
Assistant Housekeeping Manager
Costa Cruises
Italy, Italy
10.2016 - 03.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Ordered, maintained and distributed supplies and inventory.
Cabin Stewardess
Costa Cruises
Italy, Italy
05.2004 - 09.2016
- Clean and maintain the rooms up to company standard.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized surfaces, wiped down cabinets, and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Bachelor of Arts - Communication Arts
College of The Holy Spirit
Manila Philippines 06.1996 - 03.2000
Skills
Staff Management
Certification
Housekeeping Room Attendant Certification Program, Emerit.Ca Tourism HR Canada, May 2023-November 2023
Timeline
Housekeeping Supervisor
Frobisher Inn
11.2022 - Current
Assistant Housekeeping Manager
Costa Cruises
10.2016 - 03.2022
Cabin Stewardess
Costa Cruises
05.2004 - 09.2016
Bachelor of Arts - Communication Arts
College of The Holy Spirit
06.1996 - 03.2000
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