Sharon Forbes
Orleans,ON
Summary
Motivated Fund Development Officer skilled at increasing organizational funds through relationship building, donor outreach strategies and stewardship. Persuasive and open communicator with good planning and problem-solving in a philanthropic environment. Offering 6 years of related experience.
Overview
24
24
years of professional experience
Work History
Manager, Fund Development
Make-A-Wish Canada
10.2020 - Current
- Developed and maintained relationships with over 1500 corporate, individual and third party donors through stewardship and account development.
- Maintained accurate donor solicitation and stewardship records in CRM database.
- Created recognition and stewardship matrixes, programs, and schedules for small, mid-level and major corporate donors.
- Found new corporate donors through data-mining, research and creating individual donor experiences.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Office Administrator & Bookeeper
Make-A-Wish Canada
02.2018 - 09.2020
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Maintained electronic and paper filing systems for easy retrieval of information.
Director of Operations
Minto Hospitality Group
01.2001 - 01.2013
- Lead team of 45+ people including 24/7 front desk Guest Service Representatives, Maintenance Supervisors and Housekeeping staff at various locations throughout Ottawa
- Created and managed building operations and capital budgets
- Consistently operated 10% below budgeted expenses while maintaining guest and employee satisfaction scores over 90%
- Responsible for preventative maintenance; vendor contract negotiation and renewals; site inspections; health and safety compliance; capital recommendations and renovation management
- Created marketing strategy, blocking chart and budget for Minto Suite Hotel and Minto Furnished Suites
- Executed marketing plan and increased leads consistently year over year while reducing cost of sale
- Provided reporting related to marketing efforts
- Designed and implemented series of employee programs and services that improved engagement scores
- Developed guest products, services and programs to create customer loyalty, and increase guest satisfaction
Skills
- Business Development
- Customer Relationship Management (CRM)
- Strategic Planning
- Building Donor Relationships
- Verbal and written communication
- Process Improvement
- Teamwork and Collaboration
- Administration and Reporting
- Idea Development and Brainstorming
- MS Office
Timeline
Manager, Fund Development
Make-A-Wish Canada
10.2020 - Current
Office Administrator & Bookeeper
Make-A-Wish Canada
02.2018 - 09.2020
Director of Operations
Minto Hospitality Group
01.2001 - 01.2013
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