Pursue a progressive, challenging role within a reputable company.
Overview
28
28
years of professional experience
Work History
Security Officer
Ontario Lottery Gaming Corp.
01.2006 - Current
Company Overview: Provincial Government, Ajax Downs Racetrack Slots, Ajax, ON
Maintain awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets
Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and OLGC personnel
Ensure Departmental/Internal Control Manual policies and procedures are promptly followed
Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions
Provincial Government, Ajax Downs Racetrack Slots, Ajax, ON
Transit Bus Operator
Toronto Transit Commision
05.2008 - 02.2025
Operated with safety and skill to avoid accidents and delays.
Provided passenger assistance, collected fares and offered schedule and route information.
Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Main Bank Cashier
Ontario Lottery Gaming Corp.
04.2002 - 01.2006
Company Overview: Provincial Government, Woodbine Racetrack Slots, Etobicoke, ON
Performed numerous reconciliations involving inter-company transfer of funds
Counted and prepared fund transfers, slot float & bank deposit slips, ABM machines, banking reconciliations & US transactions, Hopper fills and unclaimed jackpots
Generated Credit/Fill slips on an Initial vs
Regular basis
Backed track audits/paperwork in relation to funds entering/leaving the Main Bank
Detected and commented on variances/discrepancies within the Banking group
Updated master computer files for daily balancing purposes
Filled received and verified fund transfers from numerous redemption areas
Provincial Government, Woodbine Racetrack Slots, Etobicoke, ON
Small Business Entrepreneur
Canadian Petroleum Gas Station
05.2004 - 06.2005
Company Overview: Self-Owned, Scarborough, ON
Provided fast, efficient, easy pay and diligent customer service within the Petroleum complex
Installed crystal on-site displays over the gas pumping mechanisms
Changed and/repaired fan belts and other accessories tied to the gasoline pump motors
Self-Owned, Scarborough, ON
Sales Associate
The Home Depot
09.1996 - 02.2002
Company Overview: Paint & Décor Dept., Store Location Lawrence Ave
& Caledonia Rd., Toronto, ON
Improved customer satisfaction by addressing their concerns to management
Attempted to meet the company's sales targets and/ offer recommendations to help increase revenue
Handled the point-of-sale exchange/return of new and/ damaged merchandise
Utilized operational power equipment (incl
Forklift and Palate Truck) when stocking overhead merchandise
Performed supervisory duties such as staff scheduling and ordering in-store paint and decor accessories
Paint & Décor Dept., Store Location Lawrence Ave
& Caledonia Rd., Toronto, ON
Credit Analyst
Equifax Credit Bureau
06.2001 - 01.2002
Company Overview: Downtown Toronto, ON
Analyzed and processed numerous on-line credit reports purchased by various customers
Verified the accuracy/authenticity of on-line credit reports for reporting purposes
Reviewed, examined and distributed client credit reports within 3 business working days
Performed troubleshooting tasks when preparing customer on-line credit reports via a computerized on-line system
Interacted with Business/IT/Financial/Service groups to perform ad-hoc analysis
Downtown Toronto, ON
Education
Electronics Basics Certificate -
Humber College
Rexdale, ON
01.2004
Superintendent Certificate -
Property Management Training Association
Toronto, ON
08.1995
RSA Business Administration NVQ Level 1 Certificate -
City Training Link
07.1994
City & Guilds Bricklaying Certificate -
Community College
07.1987
Skills
Organizational skills
Customer service skills
Leadership skills
Presentation skills
Project management skills
Interpersonal skills
Communication skills
Multi-tasking
Team player
Flexibility
Dependability
Reliability
Computer software knowledge
Bricklaying
Drywall
Report writing
Safe driving
Organization and planning
Goal setting
Risk assessment
Accident reporting
Incident reporting
Wheelchair securement
Inclement weather driving
Conflict resolution techniques
Personal Information
Hobbies: Enjoy reading, listening to music, dancing, Stain glasses, conversing and meeting various people and traveling.
Professional License Training
AGCO (Alcohol Gaming and Commission) License, 04/01/02
Customer Interaction Specialist at Ontario Lottery and Gaming Corporation, OLGCustomer Interaction Specialist at Ontario Lottery and Gaming Corporation, OLG