Sharon Ebanks
Vernon,BC
Summary
Recently graduated from Okanagan University College with a Certificate in the Nurses Unit Assistant program in May 2024. Currently employed at Vernon Jubilee Hospital as a casual in Pre Surgical Screening. Bringing top-notch abilities in reception and clerical work, this hardworking individual excels in fast-paced office operations with a continuous flow of patients and assignments. Known for a meticulous approach to completing tasks, always ready to assist team members. Excellent skills in patient relations and office management make this friendly Medical Receptionist skilled in managing patient flow with organization and accuracy.
Overview
16
16
years of professional experience
Work History
Nurses Unit Assistant
Interior Health Authority
09.2024 - Current
- Maintained accurate patient records, enabling informed decision-making by healthcare professionals.
- Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
- Improved communication between staff members by providing accurate updates on patient statuses and needs.
- Acted as a liaison between patients, families, and healthcare providers, enhancing overall communication and collaboration.
- Collaborated with other departments across the hospital facility for seamless coordination of services needed for optimal patient care outcomes.
Receptionist
Progression Muscle Bone & Joint Clinic
08.2023 - 09.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Facilitated communication between medical providers and patients by acting as a liaison regarding test results or follow-up care instructions.
- Transcribed phone messages and relayed to appropriate personnel.
Professional Driver
Bison Transport
12.2013 - 08.2023
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed all relevant traffic laws and safety regulations.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Kept completely clean driving record with no reportable incidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Professional Driver
TransX
10.2013 - 12.2013
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained accurate logs of all deliveries and trips.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Kept completely clean driving record with no reportable incidents.
- Updated records with mileage, times and expenses.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Professional Truck Driver
TransFreight McNamara
10.2012 - 10.2013
- Picked up loads and secured properly to maintain safety and avoid damaging products
- Kept completely clean driving record with no reportable incidents
- Followed all relevant traffic laws and safety regulations
- Completed routes efficiently and according to compliance rules
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Maintained professional and friendly demeanor during deliveries to uphold company reputation
- Delivered goods and products to customer on time and in excellent condition
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles
- Coordinated efficient routes to avoid delays and optimize schedules
- Communicated with customers to provide delivery updates and confirm delivery locations
- Communicated with dispatchers and other personnel to coordinate transportation schedules
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials
Professional Driver
Bison Transport
04.2009 - 10.2012
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials
- Obtained signatures from customers upon delivery of goods
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
- Communicated with dispatchers and other personnel to coordinate transportation schedules
- Communicated with customers to provide delivery updates and confirm delivery locations
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Coordinated efficient routes to avoid delays and optimize schedules
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles
- Delivered goods and products to customer on time and in excellent condition
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Maintained professional and friendly demeanor during deliveries to uphold company reputation
- Followed all relevant traffic laws and safety regulations
Education
Nurses Unit Assistant
Okanagan University College
Vernon, BC05.2024
MOA - Medical Office Assistant
Vancouver Island Business College
Victoria, BC1994
High School Diploma -
Eagle River Secondary School
Sicamous, BC1992
Skills
- Customer service skills
- Planning ability
- Appointment Scheduling
- Telephone Etiquette
- Adaptable and Flexible
- Strong Work Ethic
- Strong organizational skills
- Electronic Medical Records
- Dependable
Languages
English
Timeline
Nurses Unit Assistant
Interior Health Authority
09.2024 - Current
Receptionist
Progression Muscle Bone & Joint Clinic
08.2023 - 09.2024
Professional Driver
Bison Transport
12.2013 - 08.2023
Professional Driver
TransX
10.2013 - 12.2013
Professional Truck Driver
TransFreight McNamara
10.2012 - 10.2013
Professional Driver
Bison Transport
04.2009 - 10.2012
High School Diploma -
Eagle River Secondary School
Nurses Unit Assistant
Okanagan University College
MOA - Medical Office Assistant
Vancouver Island Business College
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