Sharon Dhanoa
Woodstock
Summary
Developed exceptional organizational and time-management skills in a fast-paced, customer-focused environment. Demonstrates excellent communication and problem-solving abilities, with a focus on accuracy and efficiency. Eager to transition into a new field, bringing dedication and strong work ethic to new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Letter Carrier
Canada Post
07.2024 - Current
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
Financial Advisor
Punjab Insurance (Working Remotely)
01.2021 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Postal Clerk
Canada Post
07.2020 - 07.2024
- Sorting, distribute and process mail and parcels into appropriate classifications
- Preparation for delivery
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
Postal Clerk
Canada Post
10.2019 - 07.2020
- Sorting, distribute and process mail and parcels into appropriate classifications
- Preparation for delivery
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
Letter Carrier
Canada Post
10.2017 - 10.2019
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
Postal Clerk
Canada Post
08.2016 - 09.2017
- Sorting, distribute and process mail and parcels into appropriate classifications
- Preparation for delivery
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
Retail Sales Consultant
National Cellular Inc. Bell Store
11.2014 - 11.2016
- Demonstrate initiative in learning and understanding new products, services and promotional offerings
- Handle customer escalations and act as a liaison to resolve customer concerns
- Meet and exceed monthly sales targets
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Post Office Assistant
Canada Post
05.2014 - 11.2014
- Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
- Sell postal products and services to the business community and public
- Sort, distribute and process mail into appropriate classifications
- Provide customers with information and forms
- Address delivery and service difficulties to resolve problems thoroughly and quickly
Education
Computer Science
NIIT
Kolkata, India02.2002
Bachelor in Commerce Degree - Accounting, Business Management, Economics
Calcutta University
07.1999
Skills
- Multitasking Abilities
- Excellent communication
- Mechanical aptitude
- Delivery accuracy
Languages
English
Punjabi
Hindi
Bengali
Certification
Mortgage Agent License
Life Insurance and A&S Insurance Agent
Timeline
Letter Carrier
Canada Post
07.2024 - Current
Financial Advisor
Punjab Insurance (Working Remotely)
01.2021 - Current
Postal Clerk
Canada Post
07.2020 - 07.2024
Postal Clerk
Canada Post
10.2019 - 07.2020
Letter Carrier
Canada Post
10.2017 - 10.2019
Postal Clerk
Canada Post
08.2016 - 09.2017
Retail Sales Consultant
National Cellular Inc. Bell Store
11.2014 - 11.2016
Post Office Assistant
Canada Post
05.2014 - 11.2014
Computer Science
NIIT
Bachelor in Commerce Degree - Accounting, Business Management, Economics
Calcutta University
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